Compare Blue Prism vs. Jacada Intelligent Agent Engagement

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Most Helpful Review
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Find out what your peers are saying about UiPath, Automation Anywhere, Blue Prism and others in Robotic Process Automation (RPA). Updated: January 2021.
455,536 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"One of the features that we have used the most is an action in the Workbench called Object Cloning. We find that very reliable and very useful for implementing different business processes.""Security is a top priority for us. To be allowed to automate different processes, we need to have a good set of controls around who is allowed to do what, and what credentials people can and can't use. It allows us to manage access make sure that we have full control.""What I like about Automation Anywhere is the object cloning and the way you can move the mouse and either go to a particular point or go to an element. That's very easy and intuitive in Automation Anywhere... If I need to mimic a human behavior, I will use Automation Anywhere.""The customer engagement is really deep, and they work with the “gemba”. They work with operations very closely. I also believe they have a good product roadmap.""Automation Anywhere was easier to learn for the developers. It has a lot of out of box features when it comes to SAP, Excel, and others.""This solution is valuable because it can automate tasks which would otherwise be left for us to process manually.""The immediate impact is administrative tasks which were traditionally done manually are now being done by robots. This reduces the workload for people.""They've now included the code so we can add some additional code. That's good."

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"We found the unassisted bots very useful because they can program a variety of different processes. This is a valuable feature of Blue Prism, especially when compared to other tools on the market.""The most valuable feature is the work queue. This helps the user to create a workflow, and it is a very powerful tool for generating management reports.""If there is a task that Blue Prism cannot do out of the box, Blue Prism provides me the facility of designing one and integrating it into the application. This process is called Visual Basic Objects.""The way you design the flow and configure the activities for the bot is very useful if you are working with any of the BPM or local platforms.""It offers assessments by way of a robotics or automation readiness assessment tool, which was quite helpful.""The most valuable feature is the design studio and its ease of use.""The most valuable improvement in utilizing process automation is the cost savings, but we have also had cases where the customer experience is enhanced.""This solution has increased the speed, accuracy, and happiness of staff involved in the activities for which RPA has been deployed."

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"The initial setup was fairly straightforward."

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Cons
"The main things I've found that could be better are small things that can be annoying when you're using them a lot. I would recommend they add a feature where, if you mark the start of an "If" sentence it will highlight the end of the "If" sentence. That would make it easier to get a better overview.""We would like to see more options for merging and un-merging PDFs. More flexibility there would be good. We've figured out ways around this and, using their software, we've been able to do everything we wanted to do. It just took a bit more time to do it. We were on version 10.5 and in their Bot Store they actually had a bot that did exactly what we wanted to do, but it was for Version 11.0.""There's a loss of overhead on the computing resources in Automation Anywhere. If you have an encrypted bot, the Automation Anywhere software has to read it first, decrypt it, and run it. So there is a potential that, if the logic of the bot isn't good enough, a lot of CPU and memory overload will happen. This is something which Automation Anywhere should look at because it takes a lot of computing resources. I have seen CPUs running at 100 percent.""They will need much more support, because it is a new thing and it’ll never fail because of productive partners. It will fail if people on the “gemba” don’t adopt it.""The biggest issue was that the new license required upgraded hardware infrastructure so we were getting all new tech stuff procured which meant that we were getting updated RAMs and things like that. Getting the licenses was easier but building the infrastructure which was required to support the new version was difficult.""As far as stability is concerned, there have been some challenges. Sometimes, we experience our computers freezing up for no apparent reason or the network being inaccessible.""I'd like to see the OCR feature be perfected. Today we get an accuracy ratio from OCR of around 40 percent to 50 percent only.""I would like to see more stability around scheduling a bot to run headless."

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"Blue Prism needs to provide better customer support because there are some bugs in the product that make implementation tricky. Blue Prism is designed more for operational than transactional processes. If Blue Prism incorporated a lot of IQ bots and cognitive processing, then it might be of better value at a lower cost. The issue of the cost of the tool needs to be addressed. To become a Blue Prism partner, it's costly. I think that this is one of the negative aspects of using Blue Prism.""In the next release of this solution, I would like to see support for attended robots.""I believe that there could be more community support, or there could be more support for developers like us from Blue Prism. Blue Prism provides a lot of documentation, but there is a lack of support.""I would like to see wider integration with other products.""This solution is lacking attended automation, which is the worst thing about this solution.""A feature that I would like to see in the next release is the ability to easily call on the robots to fulfill part of the process, and be run by the users in the business, where the robot can simply be activated rather than running mass processes from a control room.""We would like to see some desktop automation, although we have been told that the product is not going to be taken in that direction.""We would like to see intelligent process automation that integrates RPA and machine learning."

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"They need to create a workflow system."

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Pricing and Cost Advice
"We just did a round of price comparison on a global scale and found it's so hard to compare the license prices. But, Automation Anywhere, in general, is on the same price level as the other vendors, a bit lower in some cases.""If you look at the capital expenditure, Automation Anywhere is number two to UiPath. But if you take a long-term view, on a scalable model of a large number of bots coming out, it slowly goes on to become the costliest tool. There is something they can do about that. The capital expenditure goes out right at the point of buying the tool. For Automation Anywhere, I would need to spend $20,000. UiPath can give me something for $6,000, while Blue Prism will come in at $300,000.""It's cheaper than other similar solutions.""The cost for scalability is much cheaper than developing a new system.""If I compare it with Blue Prism, Automation Anywhere is cheaper. Blue Prism is very costly. Automation Anywhere's pricing follows the market, not less and not more.""It is expensive. Automation Anywhere has reduced the price slightly, as we have grown. However, the price is still excessive enough that we are engaged in PoCs on other tools.""Cost is the biggest area in need of improvement for Automation Anywhere. Annually it's $250,000. That's what deterred us right away.""We save 34,000 hours of time per year and have recouped up to $6000 in lost revenue."

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"We really don't bear the costs. The cost is borne by the customer. It runs into about $100,000 per year per customer for Blue Prism. We normally budget around $30,000 for the first year for the hardware, setup, and people cost.""Other than your infrastructure, in terms of servers that you have to set up, I don't think that there are any costs in addition to the standard licensing fees.""Compared to other tools on the market, it is one of the most expensive.""The pricing is really good for an enterprise-level solution. It's quite scalable and it's quite comparable with the market.""Our licensing fees are approximately $5,000 USD per year.""The licensing fees are low compared to other tools.""Blue Prism is less expensive than some of the other RPA solutions.""We have a three-year contract that is paid on a yearly basis."

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Questions from the Community
Top Answer: It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is very… more »
Top Answer: From my experience using AA tool, it depends on the applications that you want to automate, because there some… more »
Top Answer: It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
Top Answer: Automation Anywhere provides below features better than Blue prism: 1. End-to-End Solutions,--------------- (IQ Bot… more »
Top Answer: I'm very familiar with UiPath and the RPA industry: was hired by Daniel Dines in 2015 when there were 35 employees and… more »
Top Answer: The ease of use is really good because a lot of business people, who have some idea about logic and who can think in… more »
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Popular Comparisons
Compared 36% of the time.
Compared 30% of the time.
Compared 4% of the time.
Also Known As
Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise
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Automation Anywhere
Blue Prism
Jacada
Overview

Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate end-to-end business processes with software bots that perform repetitive and manual tasks, resulting in dramatic productivity gains and business resiliency with less than one-year payback, on average. The company offers the industry’s leading web-based and cloud-native intelligent automation platform combining RPA, artificial intelligence, machine learning and analytics right out of the box, to help organizations rapidly start and scale their process automation journey. Its Bot Store is the world's first and largest marketplace with more than 1,000 pre-built, intelligent automation solutions. With a global network of 2,000 partners, Automation Anywhere has deployed over 2.4 million bots to support some of the world’s largest enterprises across all industries. For additional information, visit www.automationanywhere.com.

In this digital era where start-ups are constantly disrupting markets, only the most agile and innovative enterprises survive and thrive. At Blue Prism, we pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation choice for the Fortune 500 and public-sector market. Now we bring you connected-RPA supported by the Digital Exchange (DX) app store—marrying internal entrepreneurship with the power of crowdsourced innovation.

More than 1,000 major enterprise customers leverage Blue Prism's Digital Workforce, empowering their people to automate billions of transactions while returning hundreds of millions of hours of work back to the business. Visit www.blueprism.com.

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Offer
Learn more about Automation Anywhere (AA)
Learn more about Blue Prism
Learn more about Jacada Intelligent Agent Engagement
Sample Customers
Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest DiagnosticsCoca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land RoverHumana, Turk Telekom, Leumi Card
Top Industries
REVIEWERS
Computer Software Company30%
Financial Services Firm23%
Manufacturing Company11%
Pharma/Biotech Company7%
VISITORS READING REVIEWS
Computer Software Company35%
Comms Service Provider15%
Financial Services Firm7%
Energy/Utilities Company5%
REVIEWERS
Recruiting/Hr Firm14%
Financial Services Firm14%
Computer Software Company14%
Comms Service Provider9%
VISITORS READING REVIEWS
Computer Software Company36%
Comms Service Provider15%
Financial Services Firm7%
Manufacturing Company5%
No Data Available
Company Size
REVIEWERS
Small Business12%
Midsize Enterprise9%
Large Enterprise79%
VISITORS READING REVIEWS
Small Business10%
Midsize Enterprise16%
Large Enterprise74%
REVIEWERS
Small Business13%
Midsize Enterprise8%
Large Enterprise79%
VISITORS READING REVIEWS
Small Business5%
Midsize Enterprise12%
Large Enterprise83%
No Data Available
Find out what your peers are saying about UiPath, Automation Anywhere, Blue Prism and others in Robotic Process Automation (RPA). Updated: January 2021.
455,536 professionals have used our research since 2012.

Blue Prism is ranked 3rd in Robotic Process Automation (RPA) with 28 reviews while Jacada Intelligent Agent Engagement is ranked 23rd in Robotic Process Automation (RPA) with 1 review. Blue Prism is rated 7.8, while Jacada Intelligent Agent Engagement is rated 7.0. The top reviewer of Blue Prism writes "Helps us with quality-control, compliance, error-avoidance, and time-savings". On the other hand, the top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". Blue Prism is most compared with UiPath, Microsoft Power Automate, Pega Robotic Process Automation, EdgeVerve AssistEdge RPA and Kofax RPA, whereas Jacada Intelligent Agent Engagement is most compared with .

See our list of best Robotic Process Automation (RPA) vendors.

We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.