Most Helpful Review
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
This boosts the customer confidence and experience. When the customer experience increases, obviously sales will increase.
It is highly scalable on cloud and virtual machines.
The Automation Anywhere software has improved our organization by moving us into the RPA climate and allowing us to save on our overhead.
Since we can register multiple bot runners in one control room, and we can easily monitor and re-run bots when necessary, it is convenient for me.
The advantage of Automation Anywhere is that you don't necessarily have to come from a programming background.
The most valuable feature of Automation Anywhere is the unattended mode bots, because we don't need to go and look at what they're doing. They just go by themselves.
My impression of the Bot Store is good. It is a really smart offering. A lot of the time customers need the same things, and there's not necessarily a lot of logic in reinventing the wheel. When you take the Bot Store, you allow people to share knowledge, you allow best practices to be immediately adopted by users, and you can share good knowledge, saving a lot of time for customers. It's a really good thing.
Its ease of deployment is the most valuable feature. We have found with many customers that it's quite easy to deploy.
The most valuable improvement in utilizing process automation is the cost savings, but we have also had cases where the customer experience is enhanced.
The most valuable feature is the design studio and its ease of use.
It offers assessments by way of a robotics or automation readiness assessment tool, which was quite helpful.
With Blue Prism, you automate the back-end processes. Blue Prism is more like service-side automation. It is not off-circuit automation. It is more like attended automation.
The way you design the flow and configure the activities for the bot is very useful if you are working with any of the BPM or local platforms.
If there is a task that Blue Prism cannot do out of the box, Blue Prism provides me the facility of designing one and integrating it into the application. This process is called Visual Basic Objects.
The most valuable feature is the work queue. This helps the user to create a workflow, and it is a very powerful tool for generating management reports.
We found the unassisted bots very useful because they can program a variety of different processes. This is a valuable feature of Blue Prism, especially when compared to other tools on the market.
[One of the valuable features] is the triggers. It's relatively simple to activate it. You can activate it via Control-M or via email. It has a lot of built-in triggers which enable us to easily activate the jobs.
We use Kryon Studio to develop new wizards and we use the features to capture elements from the screen and automate processes... The screen capture allows us to interface with systems which don't have an API, or where the API is very expensive, and it allows us to do on-screen integration.
The recording feature enables us to record what we're doing, like typing or clicking the mouse, and to identify objects on the screen. We basically teach the program how to type, instead of a person. That's the most powerful feature.
Once I decide a process is suitable as a Kryon solution, the cycle of automation is quite quick. I learn about the manual process and I'm one of the two guys who program the Kryon environment. It's relatively simple. There are many details, but once you understand the concept it is quite easy.
Automation Anywhere is a tool. It is not able to go ahead and extract the hand-written documents. Most of the automation tools that we have in the market are not able to get an accuracy of close to 80 to 90 percent on hand-written documents. So, I'm eagerly looking at a release from Automation Anywhere, wherein they could plug in an LP or look at some sort of a platform which could convert hand-written documents into a readable format. If they could bring in they own platform, this would make a big in-roads for the entire automation industry.
I would like to see a built-in read-only role for the control room so that the bot creators can log in and monitor the production environment without any auditing concerns.
I have noticed that after the bots have been delivered to run in a production environment, there are issues in terms of quality and performance.
Because we are very new to our process, so we're still sort of working through it.
The bot insides should come in the same package versus having it as a different bundle by itself. If we could have this product come with all the inside solutions altogether, that would help.
Another feature that would be cool to see in Automation Anywhere is more use of artificial intelligence. Right now, RPA is basically limited to a bot which is simply following the instructions that it was given. However, what would be really useful is if a bot was able to more flexibly respond to issues. For example, sometimes there are erroneous errors and pop ups. With good code, you can certainly build your bots to be able to handle that. However, it does take time and a bit of technical know-how to be able to do that.
Room for improvement is more on the IQ Bot side: How quickly we can adopt and deploy it?
More interactions with PDFs would be great for Automation Anywhere.
We would like to see some desktop automation, although we have been told that the product is not going to be taken in that direction.
A feature that I would like to see in the next release is the ability to easily call on the robots to fulfill part of the process, and be run by the users in the business, where the robot can simply be activated rather than running mass processes from a control room.
This solution is lacking attended automation, which is the worst thing about this solution.
They cannot do assisted automation. That is a drawback because that technology is very old now.
I would like to see wider integration with other products.
I believe that there could be more community support, or there could be more support for developers like us from Blue Prism. Blue Prism provides a lot of documentation, but there is a lack of support.
In the next release of this solution, I would like to see support for attended robots.
Blue Prism needs to provide better customer support because there are some bugs in the product that make implementation tricky. Blue Prism is designed more for operational than transactional processes. If Blue Prism incorporated a lot of IQ bots and cognitive processing, then it might be of better value at a lower cost. The issue of the cost of the tool needs to be addressed. To become a Blue Prism partner, it's costly. I think that this is one of the negative aspects of using Blue Prism.
We need stronger governance to know, when a transaction is done, whether it worked or failed; strong logging. That would be helpful.
We have found some difficulties regarding the integration with legacy systems where the screen has elements in the Hebrew language. The connection to Hebrew, right-to-left systems, is more challenging.
I would like to see a better OCR solution. That's the main thing: identifying unstructured data, like all paper documents and data from pictures.
It would be better to have [upgrades] done automatically, like an application on your smartphone. Or even if done manually, the upgrade should just be "next, next, next," and it's upgraded, rather than making it a project to upgrade.
Pricing and Cost Advice
We have saved customers 400% in terms of time saved by implementing this product.
The pricing and licensing of Automation Anywhere plays an important rule in the Indian market because in the Indian market $10,000 USD is too much. Hence, the pricing tends to go down depending on the customer relationship with the partner: A starter pack is $10,000 and an enterprise pack is $100,000. If you go through an implementation partner, you can get good deals. They can save some money.
It looks like it will be right around $115,000, not counting IQ Bot, which we won't renew until later.
No one is balking at the cost. They are market rates and will change, but no one is saying, "That is ridiculous or impossible." They are saying, "Show me the ROI and prove that the cost is accurate."
One of the things that will be good for the community will be to get the free version to download, which came out just a month ago called Community Edition. So, you can actually download it and try it for yourself.
Roughly, as of today, it is around $250,000 annually.
We have a few licenses. They cost roughly $10,000 each.
I've seen the price vary by whether the client is going to scale and adopt a tool.
Compared to other tools on the market, it is one of the most expensive.
Other than your infrastructure, in terms of servers that you have to set up, I don't think that there are any costs in addition to the standard licensing fees.
We really don't bear the costs. The cost is borne by the customer. It runs into about $100,000 per year per customer for Blue Prism. We normally budget around $30,000 for the first year for the hardware, setup, and people cost.
Blue Prism is pretty steep compared to the others, much more than Automation Anywhere.
For an unattended robot it's $6000 a month.
We have a yearly license. It's about $5,000 per year.
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Also Known As
|Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise||The Leo Platform|
|Automation Anywhere||Blue Prism||Kryon Systems|
Automation Anywhere is the world’s largest provider of robotics process automation (RPA) software and the pioneer of the intelligent digital workforce. Over 1600 of the world’s leading enterprises deploy 1,000,000+ bots on the Automation Anywhere platform to automate their business processes in banking, finance, insurance, technology, telco, logistics and other sectors. Automation Anywhere has a global reach with 1600 employees and 500+ global partners that deliver products and services in over 90 countries.
In this digital era where start-ups are constantly disrupting markets, only the most agile and innovative enterprises survive and thrive. At Blue Prism, we pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation choice for the Fortune 500 and public-sector market. Now we bring you connected-RPA supported by the Digital Exchange (DX) app store—marrying internal entrepreneurship with the power of crowdsourced innovation.
More than 1,000 major enterprise customers leverage Blue Prism's Digital Workforce, empowering their people to automate billions of transactions while returning hundreds of millions of hours of work back to the business. Visit www.blueprism.com.
The Kryon RPA Platform sets the standard for secure, scalable and cost efficient robotic process automation management and optimization. It’s also among the most business-user friendly platforms on the market.
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|Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics||Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover||HPE|
Financial Services Firm37%
Comms Service Provider7%
Financial Services Firm44%
Mining And Metals Company8%
Comms Service Provider22%
Financial Services Firm22%
Financial Services Firm36%
Comms Service Provider10%
Financial Services Firm75%