Compare Blue Prism vs. NICE Robotic Automation

Blue Prism is ranked 3rd in Robotic Process Automation (RPA) with 13 reviews while NICE Robotic Automation is ranked 7th in Robotic Process Automation (RPA) with 2 reviews. Blue Prism is rated 8.0, while NICE Robotic Automation is rated 9.6. The top reviewer of Blue Prism writes "Assists us in risk management through our compliance to regulations ". On the other hand, the top reviewer of NICE Robotic Automation writes "Automating customer-facing processes has saved us considerable money and increased sales and customer satisfaction". Blue Prism is most compared with UiPath, Automation Anywhere (AA) and Pega Robotic Process Automation, whereas NICE Robotic Automation is most compared with UiPath, Blue Prism and Automation Anywhere (AA). See our Blue Prism vs. NICE Robotic Automation report.
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Most Helpful Review
Find out what your peers are saying about Blue Prism vs. NICE Robotic Automation and other solutions. Updated: January 2020.
397,983 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
Bot Insights is the most valuable feature. We don't have to struggle with generating metrics around how the bots are performing. This information coming out of Automation Anywhere is useful to us because of the way the metrics are generated. It inspires confidence from our customers.It is easy to fix bug issues which you encounter in the post-production process.Sometimes the customer will not provide any data. Using Automation Anywhere, we can easily automate to capture the customer data. Then, we can use that customer data inside the Cisco Unified Wire Voice Portal.The most valuable feature is the screen recorder, which helps to automate processes easily.The most valuable features of this solution are its scalability, security using the credential vault, and ease of use for business.The advantage of Automation Anywhere is that you don't necessarily have to come from a programming background.We have improved on IQ Bot collectively with the normal Taskbot that we use. How it got started was that we have a lot of scanned documents to input for our solution. So, I used to get a lot of scanned documents, and extracting or reading the data from those has always been a pain area. We always used to bring a manual person in to do it. Once a manual person did that activity, it was brought into Excel where I could run the bot. With the entry of IQ Bot, it now takes care of my scanned documents, which means IQ Bot does the OCR extraction and gives my data to the Automation Anywhere Taskbot. This means no manual intervention and end-to-end bot processing, along with a happy customer at the end of the day. We provide these services to multiple clients, so we have been doing this for all of our clients.From an SAP point of view, we have in-built features. They have integrated everything together, so it's much easier for us to use that.

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With Blue Prism, you automate the back-end processes. Blue Prism is more like service-side automation. It is not off-circuit automation. It is more like attended automation.The most valuable feature is the ability to do surface automation, allowing interaction with legacy systems where terminal emulation is still in use.This solution has increased the speed, accuracy, and happiness of staff involved in the activities for which RPA has been deployed.The most valuable improvement in utilizing process automation is the cost savings, but we have also had cases where the customer experience is enhanced.The most valuable feature is the design studio and its ease of use.It offers assessments by way of a robotics or automation readiness assessment tool, which was quite helpful.The way you design the flow and configure the activities for the bot is very useful if you are working with any of the BPM or local platforms.If there is a task that Blue Prism cannot do out of the box, Blue Prism provides me the facility of designing one and integrating it into the application. This process is called Visual Basic Objects.

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NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built.What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer.

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Cons
Version 11 is a bit heavy. At times, it takes a toll on the computing resources. It consumes a lot for computing power. We have seen multiple instances where computers or the client has crashed because of this particular problem. Automation Anywhere can improve this a lot.MetaBot still needs to be optimized, though Version 11.3 did integrate all the commands into it. We are not able to see all the lines of code which are executed in MetaBot.Our current version needs drag and drop, but that should be in the next release.We need more commands for PDF integration to make it more flexible.Better use case management to prevent each development from scratch would be an improvement.Because we are very new to our process, so we're still sort of working through it.I would like a couple more features where I can talk and the line comes up automatically. I can just put on a mic, like in "Ok Google". With "Ok Google", I can tell it to please open an Excel spreadsheet with the header read. If this is there, then I don't even need to sit on a computer, I can just dictate my commands and it will automatically come up.We have in-house, a few variables, which we use from technical perspectives. We don't have them in Automation Anywhere, but they introduced them yesterday.

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They cannot do assisted automation. That is a drawback because that technology is very old now.I would like to see the vendor improve the efficiency of Blue Prism interaction with applications.We would like to see intelligent process automation that integrates RPA and machine learning.We would like to see some desktop automation, although we have been told that the product is not going to be taken in that direction.A feature that I would like to see in the next release is the ability to easily call on the robots to fulfill part of the process, and be run by the users in the business, where the robot can simply be activated rather than running mass processes from a control room.This solution is lacking attended automation, which is the worst thing about this solution.I would like to see wider integration with other products.I believe that there could be more community support, or there could be more support for developers like us from Blue Prism. Blue Prism provides a lot of documentation, but there is a lack of support.

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The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based...[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset.

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Pricing and Cost Advice
Costs savings have been seen by employing bots for multiple shifts instead of people.If we talk about the automation RPA. it definitely has worked very well for us. I'm talking about giving good savings, about more than 180 FTE savings, after implementing more than 200 plus bots. It has worked well. As an organization, it has supported us very well, and also for our customers.It saves on the quality of work, because the quality can be bad when somebody's doing it. If a bot does the work, it's faster and comes with good quality. These are two important things along with the cost saving in the long run. That's where the value is.We have seen ROI on one of the process, but not on the other processes yet.The licensing cost is approximately $4,000 USD, which is a seed license.The certifications are free of cost.There are a lot of savings in terms of effort and time as well as costs. Automation Anywhere automates a lot of processes. It allows an organization to save the efforts of a lot people. It saves a lot of time because people can't work a whole day (24/7), but Automation Anywhere bots can.We are interested in saving manual engineer man-hours. So far, we have saved $100,000.

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Compared to other tools on the market, it is one of the most expensive.Other than your infrastructure, in terms of servers that you have to set up, I don't think that there are any costs in addition to the standard licensing fees.We really don't bear the costs. The cost is borne by the customer. It runs into about $100,000 per year per customer for Blue Prism. We normally budget around $30,000 for the first year for the hardware, setup, and people cost.Blue Prism is pretty steep compared to the others, much more than Automation Anywhere.

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Top Comparisons
Compared 59% of the time.
Compared 38% of the time.
Compared 50% of the time.
Also Known As
Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise
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Automation Anywhere
Blue Prism
NICE
Overview

Automation Anywhere is the world’s largest provider of robotics process automation (RPA) software and the pioneer of the intelligent digital workforce. Over 1600 of the world’s leading enterprises deploy 1,000,000+ bots on the Automation Anywhere platform to automate their business processes in banking, finance, insurance, technology, telco, logistics and other sectors. Automation Anywhere has a global reach with 1600 employees and 500+ global partners that deliver products and services in over 90 countries.

In this digital era where start-ups are constantly disrupting markets, only the most agile and innovative enterprises survive and thrive. At Blue Prism, we pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation choice for the Fortune 500 and public-sector market. Now we bring you connected-RPA supported by the Digital Exchange (DX) app store—marrying internal entrepreneurship with the power of crowdsourced innovation.

More than 1,000 major enterprise customers leverage Blue Prism's Digital Workforce, empowering their people to automate billions of transactions while returning hundreds of millions of hours of work back to the business. Visit www.blueprism.com.

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

Offer
Learn more about Automation Anywhere (AA)
Learn more about Blue Prism
Learn more about what RPA can do for you

There are many processes that you can automate in your business using RPA. Visit NICE Robotic Automation's website to learn more about what it can do for your business.

Sample Customers
Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest DiagnosticsCoca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land RoverHelpLine, Telefonica Spain, Banca Popolare Di Sondrio
Top Industries
REVIEWERS
Financial Services Firm29%
Manufacturing Company14%
Software R&D Company11%
Pharma/Biotech Company10%
VISITORS READING REVIEWS
Software R&D Company35%
Financial Services Firm11%
Comms Service Provider11%
Manufacturing Company5%
REVIEWERS
Financial Services Firm20%
Comms Service Provider20%
Recruiting/Hr Firm20%
Pharma/Biotech Company20%
VISITORS READING REVIEWS
Software R&D Company37%
Comms Service Provider11%
Manufacturing Company9%
Financial Services Firm9%
VISITORS READING REVIEWS
Software R&D Company36%
Comms Service Provider21%
Financial Services Firm11%
Retailer11%
Company Size
REVIEWERS
Small Business9%
Midsize Enterprise10%
Large Enterprise80%
VISITORS READING REVIEWS
Small Business9%
Midsize Enterprise20%
Large Enterprise71%
REVIEWERS
Small Business26%
Large Enterprise74%
VISITORS READING REVIEWS
Small Business8%
Midsize Enterprise2%
Large Enterprise90%
No Data Available
Find out what your peers are saying about Blue Prism vs. NICE Robotic Automation and other solutions. Updated: January 2020.
397,983 professionals have used our research since 2012.
We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.