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You can easily see where all your problems lie, in a visual way. It's always nice to have a visual representation of things... Seeing things at one glance makes a lot of difference, instead of having to read through the fine print and see where the issues are.
A feature I like about Blue Prism is the Control Room and how easy it is to find exceptions, to find common issues, and to troubleshoot your exceptions. Your Control Room person, without any development skills, can easily pick up what the problem is, with the exceptions, especially when there are a lot of exceptions related to one use case or process.
Access to the SQL database allows for extra capabilities.
There is no coding at all required to implement a complex business process. If you have some programming background, it will help you. However, if you are a business user, you can still develop simple processes.
The automated recording helps quite a bit. You record a complete business process along with human interactions to the desktop or web application. You can easily manipulate them. Once you are done, you have a complete recording of the interactions, which you can use to tweak your requirements.
Blue Prism is lagging in terms of artificial intelligence. There is no artificial intelligence in version 4 or 5, which most people are still using as far as I'm aware. To be fair, they do have AI in version 6. Still, it's lagging terribly. Blue Prism is the inventor of the name of the term "RPA," and it's disappointing to see they are sitting around... Cognitive learning, for example, where it can actually follow your movements on the screen, is not there in Blue Prism.
I would like to see bespoke dashboards allow the front-end to display what is required.
Tech support takes time replying to queries. It should be improved.
You can't write small snippets of code. If you want to do a single code snippet, this is not available by default.
Pricing and Cost Advice
Blue Prism is pretty steep compared to the others, much more than Automation Anywhere.
Licensing should be reduced and price should be cut down a bit.
Answers from the Community
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At Blue Prism we developed Robotic Process Automation software to provide businesses and organizations like yours with a more agile digital workforce. A digital workforce that could be more cost effective, that could follow rules-based business processes and interact with systems in the same way that everyday users do. We help you to create a Digital Workforce that is secure, consistent, reliable and scalable. And one that frees up your very best people to focus on the tasks at which they excel. How do we do all of this? We have created Software Robots, what we like to call the Digital Workforce.
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|Sample Customers||BNY Mellon, American Express, Pfizer, Shop Direct, O2, Npower|
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