We performed a comparison between BMC Atrium CMDB and ServiceNow CMDB based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It allows me to easily manage my data: Cleanse, load, and report on it."
"Over the years, we have progressed to have close to a real-time up-to-date view into the assets in our environment."
"The rules functionality makes it easier to classify data for different groups."
"This solution has improved our tracking."
"This solution makes it easy for us to access data, and seamlessly integrates with all ITSM as well as the monitoring parts."
"The most valuable features of BMC Atrium CMDB are its ease to build new classes. For example, let's say there are types of CIs or efforts that do not exist in BMC Atrium CMDB. You can create your own and their relationship to existing classes."
"Atrium Integrator allows me to manage my data, with regular updates, etc. and integrate with multiple systems."
"The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB."
"The CMDB for us is fed by our discovery tools, and it lets us be able to track the changes that we make to any incidents or escalation points that we have associated with a CI."
"The stability is about the same as other platforms. It's not perfect, but it's pretty good. The scalability of the solution is good."
"The product's initial setup phase was simple."
"I like ServiceNow CMDB's discovery tools. If you have discovery tools and the discovery tools are built around a philosophy of mapping, then we can implement a top-down architectural mapping of the elements in the upper structure and create your CI."
"It integrates with so many different things. ServiceNow CMDB assisted us in streamlining multiple processes."
"The initial setup isn't too complicated."
"ServiceNow excels in integration and is considered the best tool in the market for this purpose."
"CMDB provides a centralized repository for your assets and support representatives throughout the organization."
"We would like the service modelling functionality of this solution to be improved."
"There could be a provision in the back end to ensure unique collections and avoid duplicate services."
"Recently, improvements have been more focused on the interface side."
"BMC Atrium CMDB could improve if they had a cloud version and made the interface better."
"Looking for a more streamlined interface; one that matches the other parts of the BMC Remedy product line."
"I am just waiting for the new release with the new enhanced UI."
"It depends on the implementation, but the out-of-the-box product tends to be fixed on the support people. From a linear standpoint, I would like to see a certain number of fields on a table and a related list to describe the support personnel."
"When running large queries within the system, it does have a tendency to bog down the system. This is something that should be improved. I would also like to see the HAM Pro module beefed up a little bit and integrated better into the SAM Pro module, which seems to be pretty much on the roadmap. Its pricing is pretty complicated and always fluctuating. Its pricing should be improved."
"While ServiceNow CMDB is flexible and comprehensive, it's also difficult to implement and requires a lot of customization. In order to fully leverage ServiceNow CMDB, you need ServiceNow Discovery and some other ServiceNow solutions. It's expensive to purchase all of these. We're negotiating with ServiceNow, but we're thinking about replacing it with another CMDB solution."
"We have various service levels and SLAs for our customers like platinum, gold, etc. Each SLA has an associated hardware and computing configuration. We cannot define that in ServiceNow for each customer. For example, a customer with 100 servers might be in the platinum category while a client with 25 would be in gold."
"Because I'm a SME, the most important thing is the technical help that I can get, so better, more useful technical support would be good."
"If you have multiple tools that are going to ingest data into the CMDB, you need to be careful of what rules we write to ensure that they fall in place."
"There are areas that could be improved, but that's a longer discussion. It all depends on what you are looking to do with it and then it becomes an issue of how do you configure the CMDB accordingly."
"We would like the solution to be made more easily scalable in future updates."
BMC Atrium CMDB is ranked 3rd in Configuration Management Databases with 6 reviews while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 31 reviews. BMC Atrium CMDB is rated 9.2, while ServiceNow CMDB is rated 8.6. The top reviewer of BMC Atrium CMDB writes "Serves as a repository for storing configuration items, encompassing both physical and logical entities". On the other hand, the top reviewer of ServiceNow CMDB writes "It has helped us consolidate information, improving reporting and visibility". BMC Atrium CMDB is most compared with , whereas ServiceNow CMDB is most compared with Device42, OpenText Universal Discovery and Universal CMDB and IBM Tivoli CMDB. See our BMC Atrium CMDB vs. ServiceNow CMDB report.
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