We performed a comparison between BMC Helix Discovery and BMC Remedy based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."
"The most valuable feature of the solution is its application dependency mapping."
"The initial setup was quite easy."
"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."
"The solution is definitely useful."
"I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."
"Accuracy and clarity are vastly improved for the service lines."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"The product has excellent support for remote and hybrid environments."
"The incident management console is available out of the box."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"It has a good peer sharing module."
"The solution offers some very good features."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."
"The monitoring tools could be more stable."
"The license model could be more flexible and cheaper pricing."
"BMC Helix Discovery needs more customization options."
"We would like updates more often."
"The solution is definitely useful."
"There is still room for improvement in terms of stability."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"The solution must be flexible."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"The UI is quite outdated."
"Continuous improvement is recommended."
"There is room for improvement in terms of support."
"There are issues from a product functionality perspective."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while BMC Remedy is ranked 5th in IT Asset Management with 19 reviews. BMC Helix Discovery is rated 8.6, while BMC Remedy is rated 8.2. The top reviewer of BMC Helix Discovery writes "Very stable, fast, and powerful with valuable inventory management features". On the other hand, the top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". BMC Helix Discovery is most compared with ServiceNow, Device42, ServiceNow Discovery, Qualys VMDR and ManageEngine IT Asset Management, whereas BMC Remedy is most compared with ServiceNow, Snow License Manager, Qualys VMDR, Device42 and VMware Service Manager. See our BMC Helix Discovery vs. BMC Remedy report.
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