We performed a comparison between BMC Helix Discovery and Samanage based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It is a scalable solution."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"The initial setup was quite easy."
"Weekly reports to management really make our life simple."
"The solution is very stable and powerful."
"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."
"BMC provides great support. As managed service support, they are gold."
"The most valuable feature of the solution is its application dependency mapping."
"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"The solution has a great filtering feature."
"A review of end of life data would be nice."
"I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well."
"The license model could be more flexible and cheaper pricing."
"The solution should have different portals and logins for each customer so only that customer's assets show."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"We would like updates more often."
"The setting up process is not quite easy. It's quite difficult."
"The system shuts down about once a month which is frustrating."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 19 reviews while Samanage is ranked 16th in IT Asset Management with 3 reviews. BMC Helix Discovery is rated 8.4, while Samanage is rated 7.6. The top reviewer of BMC Helix Discovery writes "Very stable, fast, and powerful with valuable inventory management features". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy , Device42, ServiceNow Discovery and Qualys VMDR, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk, Freshservice and JIRA Service Management.
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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
