BMC Helix Discovery vs Symantec Asset Management Suite comparison

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Executive Summary

We performed a comparison between BMC Helix Discovery and Symantec Asset Management Suite based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management.
To learn more, read our detailed IT Asset Management Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Natalja Rein
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software.""I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution.""The most valuable feature is Windows proxy. We now need to install an additional link proxy server in Windows. The proxy is available as an outpost in the Elastic store. That is the advanced feature is added. There are many other features which can be used once we discover them. One time I was scanning the servers and all, going to data from additional based on the additional features, including advanced data like score upper display data successfully discover servers. There are many things good things that can be implemented using it while we haven’t installed those yet.""The solution is definitely useful.""It is a stable solution. The stability is okay.""Accuracy and clarity are vastly improved for the service lines.""The initial setup was quite easy.""The most valuable feature of the solution stems from the fact that it is easy to install and deploy."

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"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."

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Cons
"The monitoring tools could be more stable.""What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side.""The CMDB could be improved. Getting data from the CMDB is the greatest challenge.""The solution is definitely useful.""The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data.""We would like updates more often.""The product is not fully automated.""The license model could be more flexible and cheaper pricing."

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"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."

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Pricing and Cost Advice
  • "BMC is available for a reasonable price compared to ServiceNow — it's half the price."
  • "The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."
  • "We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."
  • "You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."
  • "The licenses are very complex and quite costly."
  • "The solution offers yearly licenses."
  • "The licensing fee is very low."
  • "We have a perpetual license for the solution."
  • More BMC Helix Discovery Pricing and Cost Advice →

  • "The price of the solution was reasonable a couple of years ago but now it is expensive."
  • More Symantec Asset Management Suite Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It is a stable solution. The stability is okay.
    Top Answer:The solution is really expensive. We have a yearly license model. If we want to do anything extra, we have to pay extra costs.
    Top Answer:The license model could be more flexible and cheaper pricing.
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    Ranking
    2nd
    out of 48 in IT Asset Management
    Views
    3,451
    Comparisons
    1,681
    Reviews
    13
    Average Words per Review
    466
    Rating
    8.3
    25th
    out of 48 in IT Asset Management
    Views
    186
    Comparisons
    144
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Discovery, ADDM, Atrium Discovery & Dependency Mapping
    Symantec Altiris Asset Management Suite
    Learn More
    Overview

    BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them. 

    Are you paying for unused software licenses? Are you prepared for your next vendor software audit? Take control with SymantecTM Asset Management Suite 8.0. In combination with Symantec Client Management Suite, you’ll get an accurate picture of your organization’s assets, ensure compliance during software audits, avoid vendor penalties and fines and uncover savings by eliminating the purchase of unnecessary licenses. Without an in-depth understanding of your organization’s software licenses, vendor contracts, and assets, it’s difficult to make smart business decisions. Asset Management Suite helps you take control with a complete and accurate picture of the relationships between all of them.

    Asset Management Suite discovers, inventories, and tracks all the hardware and software assets in your IT infrastructure through a CMDB. The CMDB manages assets’ hierarchical relationships to other configuration items, users, locations, departments, cost centers, and associated contracts. This information gives you credible information on the location and license status of every important OS, virtualization platform, or application instance. With this detailed, up-to-date information, your team can quickly identify problems, apply solutions, and document compliance.

    Sample Customers
    Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
    Amway (China) Co. Ltd., Barnabas Health, Cabela's Inc., Carrington Holding Company, Comparex, ForceTEC Co. Ltd., Hillsborough County Public Schools, Hutchison Whampoa (China) Commerce Limited, Johnson County Community College, Molina Healthcare Inc., Office of the Senator for Education and Science, Pima Community College, TIVIT, Travelport
    Top Industries
    REVIEWERS
    Retailer20%
    Financial Services Firm20%
    Manufacturing Company20%
    Non Profit10%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm16%
    Manufacturing Company7%
    Government7%
    No Data Available
    Company Size
    REVIEWERS
    Small Business35%
    Midsize Enterprise15%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise14%
    Large Enterprise72%
    No Data Available
    Buyer's Guide
    IT Asset Management
    March 2024
    Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    BMC Helix Discovery is ranked 2nd in IT Asset Management with 19 reviews while Symantec Asset Management Suite is ranked 25th in IT Asset Management. BMC Helix Discovery is rated 8.6, while Symantec Asset Management Suite is rated 8.0. The top reviewer of BMC Helix Discovery writes "Very stable, fast, and powerful with valuable inventory management features". On the other hand, the top reviewer of Symantec Asset Management Suite writes "Plenty of features, stable, and scalable". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy , Device42, ServiceNow Discovery and Qualys VMDR, whereas Symantec Asset Management Suite is most compared with ServiceNow.

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.