We performed a comparison between BMC Helix Discovery and VMware Service Manager based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The data models are the most useful aspect of the solution."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"The most valuable feature is Windows proxy. We now need to install an additional link proxy server in Windows. The proxy is available as an outpost in the Elastic store. That is the advanced feature is added. There are many other features which can be used once we discover them. One time I was scanning the servers and all, going to data from additional based on the additional features, including advanced data like score upper display data successfully discover servers. There are many things good things that can be implemented using it while we haven’t installed those yet."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"It is a stable solution. The stability is okay."
"The solution is definitely useful."
"Accuracy and clarity are vastly improved for the service lines."
"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."
"It provides us with improved maintenance cycles."
"All of the features are very suitable for us. It is also a stable solution."
"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"The solution is definitely useful."
"The license model could be more flexible and cheaper pricing."
"The product is not fully automated."
"BMC Helix Discovery needs more customization options."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."
"The solution should have different portals and logins for each customer so only that customer's assets show."
"Not a ten because the price is high."
"It needs to improve user roles and access rights."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
Earn 20 points
BMC Helix Discovery is ranked 2nd in IT Asset Management with 19 reviews while VMware Service Manager is ranked 23rd in IT Asset Management. BMC Helix Discovery is rated 8.4, while VMware Service Manager is rated 7.2. The top reviewer of BMC Helix Discovery writes "Very stable, fast, and powerful with valuable inventory management features". On the other hand, the top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy , Device42, ServiceNow Discovery and Qualys VMDR, whereas VMware Service Manager is most compared with BMC Remedy and ServiceNow.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.