We performed a comparison between BMC FootPrints Service Core and BMC Remedyforce [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."
"It is stable and its technical support is good and quick."
"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."
"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."
"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."
"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."
"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."
"Ability to auto-generate email messages, process email messages, and approvals."
"Offers good reporting capabilities. Getting the right information is the key to understanding and improvements."
"An inexpensive solution that is easy to set up and use without much support."
"The feature that we like best is the stability of the product."
"BMC Remedyforce is a good tracking service in general."
"Remedyforce has greatly improved our company's ability to accurately track and create new records."
"Remedyforce replaced all our legacy applications globally. This enabled us to move tickets and requests to other regions easily."
"If a company needs to expand the solution, they are able to do so. It is quite scalable."
"ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."
"It would be nice if they added the ability to go directly to a form via a deep link URL."
"The pricing could be a little lower and the product should cover more iTel versions."
"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."
"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."
"The workflow should be made to be more user-friendly. It should also have more granular scalability."
"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."
"The mobile version of this product does not support asset management."
"As we added more custom configuration, we started running into SOQL errors, which could not be resolved yet."
"There should be some tool to move SRD and SLA from the sandbox to production."
"The solution's technical support is in need of a lot of improvement."
"It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad."
"The customer service management (CSM) features are in need of improvement."
"The setup was somewhat complex as it seemed there were three ways to do the same thing."
"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."
"The look and feel is very dated."
Earn 20 points
BMC FootPrints Service Core is ranked 25th in Help Desk Software with 10 reviews while BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews. BMC FootPrints Service Core is rated 8.2, while BMC Remedyforce [EOL] is rated 7.8. The top reviewer of BMC FootPrints Service Core writes "Scalability is customizable but it is somewhat limited in terms of how granular it can be". On the other hand, the top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". BMC FootPrints Service Core is most compared with ServiceNow, whereas BMC Remedyforce [EOL] is most compared with .
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