We performed a comparison between BMC FootPrints Service Core and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."
"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."
"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."
"It is stable and its technical support is good and quick."
"We can track issues easier and run reports on issues to see if there are patterns."
"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."
"Ability to auto-generate email messages, process email messages, and approvals."
"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"The pricing could be a little lower and the product should cover more iTel versions."
"The mobile version of this product does not support asset management."
"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."
"The workflow should be made to be more user-friendly. It should also have more granular scalability."
"It would be nice if they added the ability to go directly to a form via a deep link URL."
"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."
"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."
"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
Earn 20 points
BMC FootPrints Service Core is ranked 25th in Help Desk Software with 10 reviews while Serviceaide ChangeGear is ranked 31st in Help Desk Software. BMC FootPrints Service Core is rated 8.2, while Serviceaide ChangeGear is rated 7.6. The top reviewer of BMC FootPrints Service Core writes "Scalability is customizable but it is somewhat limited in terms of how granular it can be". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". BMC FootPrints Service Core is most compared with ServiceNow, whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.
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