Compare BMC FootPrints Service Core vs. Cherwell Service Management

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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions.""It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution.""The discovery feature is very flexible.""This product solidly handles incident management, problem management, and change management.""It is stable and its technical support is good and quick."

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"The dashboard and the reporting functionality are the solution's most valuable features."

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Cons
"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is.""The workflow should be made to be more user-friendly. It should also have more granular scalability.""The mobile version of this product does not support asset management.""The pricing could be a little lower and the product should cover more iTel versions.""It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."

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"The stability, specifically in the on-premises deployment model, could be improved."

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Pricing and Cost Advice
"Our costs are well over $250,000.""This solution has good pricing.""The licensing for FootPrints is a perpetual license with an annual support fee."

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Top Answer: The dashboard and the reporting functionality are the solution's most valuable features.
Top Answer: There aren't any costs that I know of that are above and beyond the standard licensing fee.
Top Answer: The solution could be more user-friendly. The workflows sometimes get complicated. The stability, specifically in the on-premises deployment model, could be improved.
Ranking
10th
out of 52 in Help Desk Software
Views
955
Comparisons
495
Reviews
5
Average Words per Review
513
Avg. Rating
8.2
25th
out of 52 in Help Desk Software
Views
1,939
Comparisons
1,591
Reviews
1
Average Words per Review
380
Avg. Rating
7.0
Popular Comparisons
Also Known As
FootPrints Service Core
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BMC
Cherwell Software
Overview
FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.
Offer
Learn more about BMC FootPrints Service Core
Learn more about Cherwell Service Management
Sample Customers
Cast & CrewAusenco, Highlights for Children, B/E Aerospace
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider11%
K 12 Educational Company Or School7%
Performing Arts6%
Company Size
REVIEWERS
Small Business33%
Midsize Enterprise11%
Large Enterprise56%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: November 2020.
448,542 professionals have used our research since 2012.

BMC FootPrints Service Core is ranked 10th in Help Desk Software with 5 reviews while Cherwell Service Management is ranked 25th in Help Desk Software with 1 review. BMC FootPrints Service Core is rated 8.2, while Cherwell Service Management is rated 7.0. The top reviewer of BMC FootPrints Service Core writes "The primary value for us are the incident, problem, and change management features". On the other hand, the top reviewer of Cherwell Service Management writes "Good dashboard and reporting functionality, but overall not very user-friendly". BMC FootPrints Service Core is most compared with ServiceNow, BMC Helix ITSM and JIRA Service Desk, whereas Cherwell Service Management is most compared with ServiceNow, BMC Helix ITSM, JIRA Service Desk, HEAT Service Management and ManageEngine ServiceDesk Plus.

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