We performed a comparison between BMC FootPrints Service Core and SCSM based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."
"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."
"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."
"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."
"Technical support is good."
"It is stable and its technical support is good and quick."
"The discovery feature is very flexible."
"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."
"This solution is easy to use."
"I've used SCSM a lot, and its features are valuable."
"I like the reporting service. SCSM has a good reporting service and analysis service for analysis requests."
"A very convenient package like an all-in-one tool but it is actually five or six products acting well together."
"The most requested feature from our customers is the helpdesk ticketing system."
"Many more features than other comparable products."
"The call logging is the solution's most valuable feature. It's very easy to use."
"The solution offers good productivity at a low price point."
"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."
"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."
"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."
"The pricing could be a little lower and the product should cover more iTel versions."
"It would be nice if they added the ability to go directly to a form via a deep link URL."
"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."
"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."
"The workflow should be made to be more user-friendly. It should also have more granular scalability."
"Mobile application integration would be an improvement."
"The price of this solution is high and it needs to be cheaper."
"It would be better if they had a portal for administrators. It would help me use it from anywhere and connect to any device from anywhere. I can administer the solution without a VPN."
"There is no development with this product, and we had to go and buy additional ITSM solutions to sit on top of it. We had to buy products from companies like Cireson and Cased Dimensions in order to get the functionality that we need out of it. So, we're using Service Manager as an engine, rather than as a full-blown product. It is the engine, but we have other products sitting on top of it to make it work properly."
"We would like to see a web-based interface that works on mobile devices."
"The logs and reporting-related features of the product have certain shortcomings where improvements are required."
"We have had some issues with the SCSM on-premise deployment version in the imaging aspects."
"It's not too hard to compile stuff but it is hard to manage the solution. Even the design itself makes it difficult for management."
BMC FootPrints Service Core is ranked 25th in Help Desk Software with 10 reviews while SCSM is ranked 14th in Help Desk Software with 23 reviews. BMC FootPrints Service Core is rated 8.2, while SCSM is rated 7.0. The top reviewer of BMC FootPrints Service Core writes "Scalability is customizable but it is somewhat limited in terms of how granular it can be". On the other hand, the top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". BMC FootPrints Service Core is most compared with ServiceNow, whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support.
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