Compare BMC FootPrints Service Core vs. ServiceNow

BMC FootPrints Service Core is ranked 10th in IT Service Management (ITSM) with 4 reviews while ServiceNow which is ranked 1st in IT Service Management (ITSM) with 23 reviews. BMC FootPrints Service Core is rated 8.0, while ServiceNow is rated 8.0. The top reviewer of BMC FootPrints Service Core writes "Supports the convergence of ticket management, IT, and customer services". On the other hand, the top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". BMC FootPrints Service Core is most compared with ServiceNow, BMC Helix Remedy and JIRA Service Desk, whereas ServiceNow is most compared with BMC Helix Remedy, JIRA Service Desk and Zendesk. See our BMC FootPrints Service Core vs. ServiceNow report.
Cancel
You must select at least 2 products to compare!
Most Helpful Review
Find out what your peers are saying about BMC FootPrints Service Core vs. ServiceNow and other solutions. Updated: July 2019.
353,345 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions.Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees.‚ÄčAbility to auto-generate email messages, process email messages, and approvals.We have found the reports and the lockdown on a ticket valuable, so only one person can update issues.We can track issues easier and run reports on issues to see if there are patterns.I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI.I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me.Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets.

Read more »

This solution is a single-storage for our user community to submit help desk tickets.In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it.HR Case Management and Customer Service Management are two of the key areas which clients are using.Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device.I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy.Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow.It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers.One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features.

Read more »

Cons
We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is.It would be nice if they added the ability to go directly to a form via a deep link URL.Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket.Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names.

Read more »

I do not like the user interface.For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration.HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module.Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential.The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding...When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user.Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow.There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon.

Read more »

Pricing and Cost Advice
Cost was on par with other service desk products, and well below Remedy, while still being a BMC product.

Read more »

Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

Read more »

report
Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
353,345 professionals have used our research since 2012.
Ranking
Views
2,345
Comparisons
704
Reviews
4
Average Words per Review
370
Avg. Rating
8.0
Views
86,827
Comparisons
26,826
Reviews
23
Average Words per Review
599
Avg. Rating
8.3
Top Comparisons
Compared 20% of the time.
Compared 6% of the time.
Compared 5% of the time.
Also Known As
FootPrints Service Core
Learn
BMC
ServiceNow
Overview
FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about BMC FootPrints Service Core
Learn more about ServiceNow
Sample Customers
Cast & CrewAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
No Data Available
REVIEWERS
Healthcare Company14%
Financial Services Firm14%
Insurance Company11%
University9%
VISITORS READING REVIEWS
Financial Services Firm16%
University12%
Pharma/Biotech Company8%
Manufacturing Company7%
Company Size
No Data Available
REVIEWERS
Small Business14%
Midsize Enterprise13%
Large Enterprise73%
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise18%
Large Enterprise64%
Find out what your peers are saying about BMC FootPrints Service Core vs. ServiceNow and other solutions. Updated: July 2019.
353,345 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
Sign Up with Email