We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The discovery feature is very flexible."
"This product solidly handles incident management, problem management, and change management."
"It is stable and its technical support is good and quick."
"The solution is very stable. It's reliable and efficient."
"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."
"The most valuable features are the inventory and personalization."
"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
"The mobile version of this product does not support asset management."
"The pricing could be a little lower and the product should cover more iTel versions."
"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"This solution has good pricing."
"The licensing for FootPrints is a perpetual license with an annual support fee."
BMC FootPrints Service Core is ranked 17th in Help Desk Software with 3 reviews while Spiceworks is ranked 9th in Help Desk Software with 5 reviews. BMC FootPrints Service Core is rated 7.6, while Spiceworks is rated 8.4. The top reviewer of BMC FootPrints Service Core writes "The primary value for us are the incident, problem, and change management features". On the other hand, the top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". BMC FootPrints Service Core is most compared with ServiceNow, BMC Helix ITSM and JIRA Service Management, whereas Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Management, ServiceNow and Nagios Core. See our BMC FootPrints Service Core vs. Spiceworks report.
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.