We performed a comparison between BMC Helix Discovery and Quest KACE Asset Management Appliance based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup was quite easy."
"It is a stable solution. The stability is okay."
"BMC provides great support. As managed service support, they are gold."
"The data models are the most useful aspect of the solution."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"A valuable feature concerns the ability to integrate with different solutions."
"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."
"Weekly reports to management really make our life simple."
"We have a support team here in India that has been helpful. We have not reached out to the global support for Quest KACE Asset Management Appliance."
"The platform offers efficient stability."
"Feature-wise, I think it's more to do with the usability. It's pretty simple and it's got a very low learning curve, so that helps a lot. Feature-wise, things work pretty well as it's provided a lot of information available on the guides and the manuals, and things work as per the description."
"The solution is scalable."
"We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good."
"We use the solution for IT service desk management and asset management."
"BMC Helix Discovery needs more customization options."
"There are certain limitations in the mapping feature of the solution."
"There is still room for improvement in terms of stability."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"The license model could be more flexible and cheaper pricing."
"We would like updates more often."
"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."
"The solution should have different portals and logins for each customer so only that customer's assets show."
"Quest KACE Asset Management Appliance can improve by incorporating AI and machine learning into the solution."
"The initial setup was burdensome."
"The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands. We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing."
"Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems."
"The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified."
"Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data."
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BMC Helix Discovery is ranked 2nd in IT Asset Management with 19 reviews while Quest KACE Asset Management Appliance is ranked 15th in IT Asset Management with 6 reviews. BMC Helix Discovery is rated 8.6, while Quest KACE Asset Management Appliance is rated 7.4. The top reviewer of BMC Helix Discovery writes "Very stable, fast, and powerful with valuable inventory management features". On the other hand, the top reviewer of Quest KACE Asset Management Appliance writes "Has efficient stability and works well in Linux environment ". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy , Device42, ServiceNow Discovery and Qualys VMDR, whereas Quest KACE Asset Management Appliance is most compared with ServiceNow, Device42, Qualys VMDR and Freshservice. See our BMC Helix Discovery vs. Quest KACE Asset Management Appliance report.
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