We performed a comparison between BMC Helix Discovery and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."
"It is a scalable solution."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"The data models are the most useful aspect of the solution."
"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."
"The initial setup was quite easy."
"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."
"The most valuable feature is Windows proxy. We now need to install an additional link proxy server in Windows. The proxy is available as an outpost in the Elastic store. That is the advanced feature is added. There are many other features which can be used once we discover them. One time I was scanning the servers and all, going to data from additional based on the additional features, including advanced data like score upper display data successfully discover servers. There are many things good things that can be implemented using it while we haven’t installed those yet."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"Remote access is most valuable."
"Simplicity of Change Manager."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"There are certain limitations in the mapping feature of the solution."
"There is still room for improvement in terms of stability."
"The monitoring tools could be more stable."
"We would like updates more often."
"The product is not fully automated."
"A review of end of life data would be nice."
"I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well."
"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."
"I have a problem with the way the solution's price is calculated."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"There should be fewer clicks and faster integrations between solutions."
"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."
"The interface is not user-friendly."
"Service mapping could be less complicated."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"The pricing structure could be more budget-friendly."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 19 reviews while ServiceNow is ranked 1st in IT Asset Management with 211 reviews. BMC Helix Discovery is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of BMC Helix Discovery writes "Very stable, fast, and powerful with valuable inventory management features". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BMC Helix Discovery is most compared with BMC Remedy , Device42, ServiceNow Discovery, Qualys VMDR and ManageEngine IT Asset Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and OutSystems. See our BMC Helix Discovery vs. ServiceNow report.
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