Compare BMC Helix Discovery vs. ServiceNow

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BMC Helix Discovery Logo
3,061 views|1,546 comparisons
ServiceNow Logo
54,971 views|33,810 comparisons
Most Helpful Review
Find out what your peers are saying about BMC Helix Discovery vs. ServiceNow and other solutions. Updated: July 2021.
522,693 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The data models are the most useful aspect of the solution.""BMC provides great support. As managed service support, they are gold."

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"The most valuable feature is that this is a Cloud solution.""ServiceNow was the first true enterprise to service management platform.""The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks.""It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents.""I have found that sorting and grouping functions are particularly useful.""ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations.""ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on.""In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."

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Cons
"The monitoring tools could be more stable.""The CMDB could be improved. Getting data from the CMDB is the greatest challenge."

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"Transparency in the pricing model needs to be improved.""Service mapping could be less complicated.""The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations.""There should be fewer clicks and faster integrations between solutions.""Creating service catalog forms could be made easier.""I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules).""Integration capabilities can improve.""I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."

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Pricing and Cost Advice
"BMC is available for a reasonable price compared to ServiceNow — it's half the price."

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"The mandatory minimum is US$ 20,000 for licensing.""The licenses are expensive.""The setup cost is high compared to others, especially when the scope is not fixed.""I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.""$230 per user.""It is very expensive because it is a big organization. You have to pay for additional things.""ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM.""There are licensing fees."

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Questions from the Community
Top Answer: BMC provides great support. As managed service support, they are gold.
Top Answer: BMC is available for a reasonable price compared to ServiceNow — it's half the price.
Top Answer: The CMDB could be improved. Getting data from the CMDB is the greatest challenge. Also, integration with the system, the platform itself, can be difficult. For best results, you need to integrate with… more »
Top Answer: The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs.
Top Answer: Our licensing is on a yearly basis. We normally end up doing a true-up payment because we tend to acquire more people and use more licenses.
Top Answer: When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the… more »
Ranking
6th
out of 42 in IT Asset Management
Views
3,061
Comparisons
1,546
Reviews
2
Average Words per Review
462
Rating
8.5
1st
out of 42 in IT Asset Management
Views
54,971
Comparisons
33,810
Reviews
41
Average Words per Review
595
Rating
8.0
Popular Comparisons
Also Known As
Discovery, ADDM, Atrium Discovery & Dependency Mapping
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Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them. 

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about BMC Helix Discovery
Learn more about ServiceNow
Sample Customers
Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Top Industries
VISITORS READING REVIEWS
Computer Software Company38%
Comms Service Provider18%
Financial Services Firm6%
Government6%
REVIEWERS
Financial Services Firm16%
Computer Software Company12%
Healthcare Company11%
Manufacturing Company11%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider14%
Government7%
Financial Services Firm7%
Company Size
No Data Available
REVIEWERS
Small Business19%
Midsize Enterprise13%
Large Enterprise67%
VISITORS READING REVIEWS
Small Business14%
Midsize Enterprise13%
Large Enterprise74%
Find out what your peers are saying about BMC Helix Discovery vs. ServiceNow and other solutions. Updated: July 2021.
522,693 professionals have used our research since 2012.

BMC Helix Discovery is ranked 6th in IT Asset Management with 2 reviews while ServiceNow is ranked 1st in IT Asset Management with 48 reviews. BMC Helix Discovery is rated 8.6, while ServiceNow is rated 8.0. The top reviewer of BMC Helix Discovery writes "Stable with good data modelling and excellent technical support". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". BMC Helix Discovery is most compared with BMC Remedy Asset Management, Device42, Micro Focus Asset Manager, Qualys Asset Inventory and FlexNet Manager, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, Microsoft PowerApps, Appian and Salesforce Platform. See our BMC Helix Discovery vs. ServiceNow report.

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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.