Compare BMC Helix ITSM vs. BMC Remedyforce

BMC Helix ITSM is ranked 6th in Help Desk Software with 2 reviews while BMC Remedyforce is ranked 7th in Help Desk Software with 4 reviews. BMC Helix ITSM is rated 8.0, while BMC Remedyforce is rated 8.8. The top reviewer of BMC Helix ITSM writes "Full-featured, gave us incident/event management, based on monitors in our environment". On the other hand, the top reviewer of BMC Remedyforce writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". BMC Helix ITSM is most compared with ServiceNow, BMC Remedyforce and JIRA Service Desk, whereas BMC Remedyforce is most compared with ServiceNow, BMC Helix ITSM and Salesforce Service Cloud. See our BMC Helix ITSM vs. BMC Remedyforce report.
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BMC Helix ITSM Logo
13,639 views|8,330 comparisons
BMC Remedyforce Logo
2,685 views|1,935 comparisons
Most Helpful Review
Find out what your peers are saying about BMC Helix ITSM vs. BMC Remedyforce and other solutions. Updated: January 2020.
396,515 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
Smart IT and the phone app are easily the most valuable features in reporting and tracking ongoing issues.

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The interface and customization are the solution's most valuable features.It's a stable solution.An inexpensive solution that is easy to set up and use without much support.ITIL best practices and smart practices are efficient in calculating the performance of services provided.

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Cons
We have experienced outages, because some other customers did something on the same cluster that we share.It has created more layers of bureaucracy.Compared to ServiceNow, BMC Remedy is somewhat "closed." I can go to the ServiceNow website and learn everything there is to know about the product, and training is available. That really wasn't available with BMC Remedy.If I'm working with a client who wants to expand and move into other areas - they want to expand their workflow and other parts of the organization, they want to do some work with project management, they want to do some work with HR - I'm not sure that BMC Remedy is doing that. And it's because of their platform. Any software has a lifecycle. To me, BMC is a dated architecture.

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The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution.They need to include more high-end technology, different languages, the kinds of things not yet included in the product.The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs.There should be some tool to move SRD and SLA from the sandbox to production.

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Pricing and Cost Advice
Information Not Available
My current company has a deal. I think the subscription per year is 20K dollars. Per year for the client is really nothing compared to other products and solutions.

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Ranking
6th
out of 44 in Help Desk Software
Views
13,639
Comparisons
8,330
Reviews
2
Average Words per Review
617
Avg. Rating
8.0
7th
out of 44 in Help Desk Software
Views
2,685
Comparisons
1,935
Reviews
4
Average Words per Review
661
Avg. Rating
8.8
Top Comparisons
Compared 74% of the time.
Compared 6% of the time.
Compared 5% of the time.
Compared 52% of the time.
Compared 28% of the time.
Also Known As
Remedy ITSM, Remedy, Helix RemedyRemedyforce
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BMC
BMC
Overview
BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.

BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment.

Built with speed and flexibility in mind

  • Comprehensive functionality:Incident, problem, change, service level management, self-service, discovery and asset management
  • Social, mobile, modern access: With the Salesforce 1 platform, solve incidents, submit approvals, and crowdsource information via Chatter or chat
  • Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time
  • Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff
  • No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing


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Learn more about BMC Helix ITSM
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Sample Customers
Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford UniversityDesign Within Reach, Dex Media, DHHS, News UK, Pervasive Software, Mitchell International, Sysmex Corporation, Ameritas, Lumen 21
Top Industries
REVIEWERS
Financial Services Firm27%
Comms Service Provider13%
Manufacturing Company13%
Government13%
VISITORS READING REVIEWS
Software R&D Company38%
Comms Service Provider9%
Manufacturing Company8%
Financial Services Firm7%
VISITORS READING REVIEWS
Software R&D Company39%
Comms Service Provider13%
Newspaper7%
K 12 Educational Company Or School6%
Find out what your peers are saying about BMC Helix ITSM vs. BMC Remedyforce and other solutions. Updated: January 2020.
396,515 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.