We performed a comparison between BMC Helix ITSM and BMC Remedyforce [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."MyIT is simple to use and its mobility is a big plus for our on the go users."
"It provides a good user experience."
"BMC offers excellent customer solutions, and they're quick to address bugs or shortcomings in their product."
"With service requests, we have been able to give visibility to the business users."
"Provides a clean front-end for our users to log requests and has rich ITSM functionality."
"It has centralized all work orders and help desk ticket tracking."
"It is suitable for the present circumstances, providing reliability and adhering to the necessary procedures. Having ITSM and proper knowledge is essential for our work to be acknowledged and effectively contribute to the team's efforts. Utilizing ITSM ensures that our work, especially in chat windows and events from application support, is duly acknowledged. This is crucial for handling high-level events (HLEs) and maintaining accurate records. The system facilitates easy tracking, enabling managers and higher-ups to gather data for appraisals and other purposes efficientl"
"The valuable feature for me is that it's a tool that allows me to track processes right from the initial user request."
"It's a stable solution."
"The interface and customization are the solution's most valuable features."
"Remedyforce has greatly improved our company's ability to accurately track and create new records."
"Offers good reporting capabilities. Getting the right information is the key to understanding and improvements."
"An inexpensive solution that is easy to set up and use without much support."
"If a company needs to expand the solution, they are able to do so. It is quite scalable."
"ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"Remedyforce replaced all our legacy applications globally. This enabled us to move tickets and requests to other regions easily."
"There are plugins to the solution that have come onto the market, so the solution should also be updated in terms of administration to increase efficiency."
"Working with numerous processes can be complex, and the processes are not always transparent in the solution."
"The reports need improvement, it is not a good functioning tool."
"The dashboard can be better."
"Maybe the upgrade process and the release between environments should to be more transparent for anyone to execute it."
"Whenever you start exploring some new product features, you run into defects. It has been like this for the last six years."
"The interface is somewhat dated as compared to technologies in use today."
"The documentation could improve in BMC Helix ITSM."
"They need to make it possible to more easily customize the user interface."
"My team finds the search options and the user interface to be really cumbersome."
"There should be some tool to move SRD and SLA from the sandbox to production."
"It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it."
"The look and feel is very dated."
"As we added more custom configuration, we started running into SOQL errors, which could not be resolved yet."
"The setup was somewhat complex as it seemed there were three ways to do the same thing."
"It required a high amount of customisation for us to work with the tool and sometimes special capabilities needed to be purchased."
Earn 20 points
BMC Helix ITSM is ranked 3rd in Help Desk Software with 75 reviews while BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews. BMC Helix ITSM is rated 8.0, while BMC Remedyforce [EOL] is rated 7.8. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas BMC Remedyforce [EOL] is most compared with .
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