Compare BMC Helix ITSM vs. Cherwell Service Management

Cancel
You must select at least 2 products to compare!
Most Helpful Review
Use Cherwell Service Management? Share your opinion.
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: August 2020.
438,441 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"What I have found to be the most valuable is that it offers the radius deployment package not only to the BMC cloud but also to the public cloud such as Azure.""In BMC, you can do absolutely anything. You can customize, you can configure, and you can customize and develop pretty much anything.""This product has helped us to maintain our OLAs (Organisation level Agreements) and SLAs (Service Level Agreements) by tracking incidents, requests, problem records, and change requests, all in the form of tickets."

More BMC Helix ITSM Pros »

"The dashboard and the reporting functionality are the solution's most valuable features."

More Cherwell Service Management Pros »

Cons
"In the next release, I would like to see AI used for classification or categorization.""They could be more responsive to feedback from their community board.""To raise any ticket, there are too many fields to be filled and it makes generating tickets very time-consuming."

More BMC Helix ITSM Cons »

"The stability, specifically in the on-premises deployment model, could be improved."

More Cherwell Service Management Cons »

Pricing and Cost Advice
"If you are looking for some kind of professional services form the OEM then you would have to purchase that."

More BMC Helix ITSM Pricing and Cost Advice »

Information Not Available
report
Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
438,441 professionals have used our research since 2012.
Questions from the Community
Top Answer: BMC Helix (Remedy) is not a new product release from BMC. This is a relaunched SaaS offering from BMC under a new Package called as Helix previously known as RemedyOnDemand. Having said that, the… more »
Top Answer: This product has helped us to maintain our OLAs (Organisation level Agreements) and SLAs (Service Level Agreements) by tracking incidents, requests, problem records, and change requests, all in the… more »
Top Answer: BMC Helis ITSM is a very good tool, can be customized, can be integrated with other tools but still has the scope of improvements from a UI/UX perspective. some of them are listed below: 1. Offline… more »
Top Answer: The dashboard and the reporting functionality are the solution's most valuable features.
Top Answer: There aren't any costs that I know of that are above and beyond the standard licensing fee.
Top Answer: The solution could be more user-friendly. The workflows sometimes get complicated. The stability, specifically in the on-premises deployment model, could be improved.
Ranking
Views
13,981
Comparisons
8,575
Reviews
3
Average Words per Review
520
Avg. Rating
9.3
Views
2,071
Comparisons
1,689
Reviews
1
Average Words per Review
380
Avg. Rating
7.0
Popular Comparisons
Compared 71% of the time.
Compared 5% of the time.
Compared 5% of the time.
Compared 2% of the time.
Also Known As
Remedy ITSM, Remedy, Helix Remedy
Learn
BMC
Cherwell Software
Overview
BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.
Offer
Learn more about BMC Helix ITSM
Learn more about Cherwell Service Management
Sample Customers
Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford UniversityAusenco, Highlights for Children, B/E Aerospace
Top Industries
REVIEWERS
Financial Services Firm24%
Comms Service Provider12%
Government12%
Manufacturing Company12%
VISITORS READING REVIEWS
Computer Software Company46%
Government8%
Comms Service Provider8%
Media Company6%
VISITORS READING REVIEWS
Computer Software Company39%
K 12 Educational Company Or School9%
Comms Service Provider9%
Performing Arts8%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: August 2020.
438,441 professionals have used our research since 2012.
BMC Helix ITSM is ranked 6th in IT Service Management (ITSM) with 3 reviews while Cherwell Service Management is ranked 17th in IT Service Management (ITSM) with 1 review. BMC Helix ITSM is rated 9.4, while Cherwell Service Management is rated 7.0. The top reviewer of BMC Helix ITSM writes "Good knowledge management features in this highly scalable product". On the other hand, the top reviewer of Cherwell Service Management writes "Good dashboard and reporting functionality, but overall not very user-friendly". BMC Helix ITSM is most compared with ServiceNow, BMC Remedyforce, JIRA Service Desk, ManageEngine ServiceDesk Plus and IBM Maximo, whereas Cherwell Service Management is most compared with ServiceNow, JIRA Service Desk, HEAT Service Management, ManageEngine ServiceDesk Plus and Salesforce Service Cloud.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.