BMC Helix ITSM vs. Freshdesk Comparison

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CA Service Desk Manager Read 19 CA Service Desk Manager reviews. 4,098 views\|1,736 comparisons	BMC Helix ITSM Read 14 BMC Helix ITSM reviews. 13,121 views\|8,046 comparisons	Freshdesk 2,959 views\|2,338 comparisons

Pricing and Cost Advice
Information Not Available	It is costly, but it is well worth it.Just make sure you really sit down and look at what you will be using per user, therefore you will not be surprised with a big bill. You do not want every user having every license, it really is not needed.Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.While purchasing, try to negotiate on per user licensing costs, associated maintenance, and purchase 20% more then what you think you should have. Bulk is always cheaper.If Customer and IT agents are happy, that is one of the greatest ROI. However, one of the major factors is Leadership, because at the end they have to justify the cost. Read more »	Information Not Available

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Top Comparisons
ServiceNow vs. CA Service Desk Manager Compared 64% of the time. CA Cloud Service Management vs. CA Service Desk Manager Compared 9% of the time. JIRA Service Desk vs. CA Service Desk Manager Compared 7% of the time. See more CA Service Desk Manager competitors » + Add more products to compare	ServiceNow vs. BMC Helix ITSM Compared 74% of the time. BMC Remedyforce vs. BMC Helix ITSM Compared 6% of the time. JIRA Service Desk vs. BMC Helix ITSM Compared 5% of the time. See more BMC Helix ITSM competitors » + Add more products to compare	JIRA Service Desk vs. Freshdesk Compared 20% of the time. ServiceNow vs. Freshdesk Compared 19% of the time. Freshservice vs. Freshdesk Compared 13% of the time. See more Freshdesk competitors » + Add more products to compare
Also Known As
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight	Remedy ITSM, Remedy, Helix Remedy
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CA (A Broadcom Company)	BMC	Freshworks
Overview
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity. Learn More: https://www.ca.com/us/products...	BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.	Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Offer
Learn more about CA Service Desk Manager Learn More	Learn more about BMC Helix ITSM Learn More	Learn more about Freshdesk Learn More
Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini	Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University	Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Top Industries
REVIEWERS Healthcare Company29% Financial Services Firm20% Government8% Hospitality Company4% VISITORS READING REVIEWS Software R&D Company31% Insurance Company10% Comms Service Provider9% Financial Services Firm9%	REVIEWERS Financial Services Firm27% Comms Service Provider13% Manufacturing Company13% Government13% VISITORS READING REVIEWS Software R&D Company37% Manufacturing Company10% Comms Service Provider8% Financial Services Firm8%	No Data Available

Compare BMC Helix ITSM vs. Freshdesk