Compare BMC Helix ITSM vs. Freshservice

BMC Helix ITSM is ranked 8th in Help Desk Software with 3 reviews while Freshservice is ranked 27th in Help Desk Software. BMC Helix ITSM is rated 9.4, while Freshservice is rated 0. The top reviewer of BMC Helix ITSM writes "Good knowledge management features in this highly scalable product". On the other hand, BMC Helix ITSM is most compared with ServiceNow, BMC Remedyforce, JIRA Service Desk, ManageEngine ServiceDesk Plus and Cherwell Service Management, whereas Freshservice is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Desk, Freshdesk and Zendesk Guide.
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BMC Helix ITSM Logo
13,938 views|8,558 comparisons
Freshservice Logo
1,883 views|1,389 comparisons
Most Helpful Review
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
If you are looking for some kind of professional services form the OEM then you would have to purchase that.

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Ranking
8th
out of 55 in Help Desk Software
Views
13,938
Comparisons
8,558
Reviews
3
Average Words per Review
520
Avg. Rating
9.3
27th
out of 55 in Help Desk Software
Views
1,883
Comparisons
1,389
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 71% of the time.
Compared 5% of the time.
Compared 5% of the time.
Compared 41% of the time.
Compared 11% of the time.
Compared 8% of the time.
Compared 6% of the time.
Also Known As
Remedy ITSM, Remedy, Helix Remedy
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BMC
Freshworks
Overview
BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

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Sample Customers
Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford UniversitySinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Top Industries
REVIEWERS
Financial Services Firm24%
Comms Service Provider12%
Government12%
Manufacturing Company12%
VISITORS READING REVIEWS
Computer Software Company46%
Government8%
Comms Service Provider7%
Media Company6%
VISITORS READING REVIEWS
Computer Software Company25%
Comms Service Provider16%
Media Company13%
Healthcare Company9%
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: July 2020.
430,988 professionals have used our research since 2012.

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