We performed a comparison between BMC Helix ITSM and HaloITSM based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features I have found to be the activity logs and the other features where you are able to continuously address issues and are able to annotate notes inside to convey them to the customer."
"With service requests, we have been able to give visibility to the business users."
"We use this tool for managing tickets, other employee related services, and reporting purposes."
"The solution is already aligned with the framework, so it is easy for us to proceed with any ISO 27K certification."
"Improved our organization with better customer experience and reporting abilities."
"It's one of the top solutions on the market for ITSM capabilities."
"We find the incident management module the best. The reporting part is also useful. We use a feature called smart reporting, and it is very beneficial for us."
"The product's initial setup phase was easy."
"The solution's initial setup process was quite straightforward... I rate the technical support a nine and a half out of ten."
"The product’s UI is very good."
"The most valuable aspect is that is is codeless."
"We have experienced outages, because some other customers did something on the same cluster that we share."
"Maybe it could be more simplified and easier to change the reporting point of view, like from a different vendor to another."
"Compared to ServiceNow, BMC Remedy is somewhat "closed." I can go to the ServiceNow website and learn everything there is to know about the product, and training is available. That really wasn't available with BMC Remedy."
"From time to time, we had issues with stability, but I think that is our fault due to extra processes that we implemented to fit our business needs."
"Adding additional fields does not work very well."
"When BMC Helix ITSM did some upgrades it caused some issues. They have fixed some of the problems but more improvement is needed."
"The user experience could be better."
"The documentation could improve in BMC Helix ITSM."
"The solution's integration part needs to improve...In the future release of the solution, I expect to see certain changes in the programming of the solution. A customer of the solution should be able to customize it as per their need."
"The product does not have its own orchestration engine."
"There are no improvements needed. There is very little that HALO has not already built that is not on its roadmap."
BMC Helix ITSM is ranked 3rd in IT Service Management (ITSM) with 75 reviews while HaloITSM is ranked 15th in IT Service Management (ITSM) with 3 reviews. BMC Helix ITSM is rated 8.0, while HaloITSM is rated 9.0. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of HaloITSM writes "An affordable and scalable solution that provides an excellent UI and many out-of-the-box integration capabilities". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas HaloITSM is most compared with JIRA Service Management, Freshservice, ServiceNow and NinjaOne. See our BMC Helix ITSM vs. HaloITSM report.
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