We performed a comparison between BMC Helix ITSM and Hiver based on real PeerSpot user reviews.
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BMC Helix ITSM is ranked 3rd in Help Desk Software with 75 reviews while Hiver is ranked 49th in Help Desk Software. BMC Helix ITSM is rated 8.0, while Hiver is rated 0.0. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas Hiver is most compared with .
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