We performed a comparison between BMC Helix ITSM and Kaseya Vorex based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."We use the solution's Discovery tool to discover our assets, and we've used the ticketing tool for years."
"Improved our organization with better customer experience and reporting abilities."
"What I have found to be the most valuable is that it offers the radius deployment package not only to the BMC cloud but also to the public cloud such as Azure."
"It provides a good user experience."
"The way you can customize this product to adapt to the process the customer is already using is what sets this apart from other ITSM products out there. This helps customers to adapt to the tool pretty quickly."
"It's a very integrated solution."
"Currently, the Service Catalog has the most value to it. Mainly, because we are able to offer IT functionality to non-IT people."
"We use this tool for managing tickets, other employee related services, and reporting purposes."
"The platform's most valuable feature is the ability to produce daily summary reports."
"The Approval Central system needs to be refreshed."
"I have customers that always would like to adapt and personalize BMC Helix ITSM more."
"To raise any ticket, there are too many fields to be filled and it makes generating tickets very time-consuming."
"The user experience could be better."
"The reports need improvement, it is not a good functioning tool."
"The initial setup of BMC Helix ITSM is complex because it has different integrations with other tools. Additionally, it needs to be integrated with the active directory and have different databases. The environment will dictate how difficult the process is."
"They should add some of the bolt-ons into the initial setup, such as chat."
"The interface isn't that great."
"Kaseya Vorex's customization features could be better."
BMC Helix ITSM is ranked 3rd in Help Desk Software with 75 reviews while Kaseya Vorex is ranked 29th in Help Desk Software with 1 review. BMC Helix ITSM is rated 8.0, while Kaseya Vorex is rated 6.0. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of Kaseya Vorex writes "Generates comprehensive system status updates for trend analysis, but the customization features need enhancement". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas Kaseya Vorex is most compared with .
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