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Compare BMC Helix ITSM vs. Micro Focus Service Anywhere [EOL]

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Featured Review
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: November 2021.
552,407 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"If you are looking for some kind of professional services form the OEM then you would have to purchase that.""I am not sure the exact price we pay for the solution but I know it is in the high seven-figure amount annually.""BMC is a little bit cheaper than ServiceNow, but BMC doesn't have the same capabilities in its entry-level product at the moment. The basic version does not have the DWP features that most of our customers are requesting.""It is too expensive for a small business.""It is not very expensive and not very cheap. It is somewhere in-between. Some of the features are more expensive. There are also additional costs. If you want to use most of the features, you need to pay more."

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Questions from the Community
Top Answer: BMC offers excellent customer solutions, and they're quick to address bugs or shortcomings in their product.
Top Answer: It would be great if BMC could integrate some new solution — something like DevOps — and improve the smart reporting features. Plus, I would like to see the BMC add advanced DWP features and… more »
Top Answer: Most of our customers use ITSM for incident, problem, and change management, and BMC gives them a complete solution.
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Ranking
3rd
out of 55 in Help Desk Software
Views
9,693
Comparisons
6,315
Reviews
11
Average Words per Review
482
Rating
7.6
Unranked
In Help Desk Software
Comparisons
Also Known As
Remedy ITSM, Remedy, Helix Remedy
HPE Service Anywhere
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Micro Focus
Video Not Available
Overview
BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.

Micro Focus Service Anywhere is a comprehensive, Big Data SaaS service desk based on industry best practices and built on a modern, scalable platform. Micro Focus Service Anywhere is easy-to-use with no installation, seamless upgrades, and rich out-of-the-box capabilities.

Using Big Data analytics, Micro Focus Service Anywhere proactively suggests knowledge during the natural course of service desk activities based on what is trending and most relevant. Big Data is embedded, analyzing all useful ITSM data across traditional structured records and previously unused, unstructured data. Combined with social collaboration and an attractive, modern interface, employees become more self-sufficient and tickets are reduced. Agents also become more efficient as tickets are automatically categorized and assigned to the appropriate agent, and when an agent reviews a service request, the system offers information that can resolve the issue and helps fill in required fields. Big Data also provides insights into trends to help process owners become more proactive, improving service quality.

Quick to deploy – your service desk can be up and running in just a few short weeks. Once deployed, it is then simple to administer and maintain going forward. Upgrades are effectively effortless. Its out-of-the-box capabilities reduce the need for customization and further decrease implementation times and associated costs.

For additional information read the Forrester Total Economic Impact Study on Micro Focus Service Anywhere.

To try a 30-day free trial of Micro Focus Service Anywhere, visit: hpe.com/software/servicedesk

Offer
Learn more about BMC Helix ITSM
Learn more about Micro Focus Service Anywhere [EOL]
Sample Customers
Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University
·         United Airlines·         America First Credit Union·         AerLingus·         PointClick Care·         Faro Europe GmbH·         The Hutton Institute·         Tunise Electronique
Top Industries
REVIEWERS
Computer Software Company22%
Financial Services Firm15%
Manufacturing Company15%
Comms Service Provider11%
VISITORS READING REVIEWS
Computer Software Company36%
Comms Service Provider13%
Government9%
Financial Services Firm5%
REVIEWERS
Financial Services Firm38%
Transportation Company25%
Consumer Goods Company25%
Government13%
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider17%
Government11%
Insurance Company10%
Company Size
REVIEWERS
Small Business22%
Midsize Enterprise20%
Large Enterprise58%
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise21%
Large Enterprise60%
REVIEWERS
Small Business13%
Midsize Enterprise20%
Large Enterprise67%
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: November 2021.
552,407 professionals have used our research since 2012.

BMC Helix ITSM is ranked 3rd in Help Desk Software with 12 reviews while Micro Focus Service Anywhere [EOL] is ranked unranked in Help Desk Software. BMC Helix ITSM is rated 7.6, while Micro Focus Service Anywhere [EOL] is rated 0.0. The top reviewer of BMC Helix ITSM writes "Lacking report functionality, complex to operate, but useful interactive activity logs". On the other hand, BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, IBM Maximo and SCSM, whereas Micro Focus Service Anywhere [EOL] is most compared with .

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.