BMC Helix ITSM vs. Motadata IT Service Management Comparison

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CA Service Desk Manager Read 19 CA Service Desk Manager reviews. 4,098 views\|1,736 comparisons	BMC Helix ITSM Read 14 BMC Helix ITSM reviews. 13,121 views\|8,046 comparisons	Motadata IT Service Management 5 views\|3 comparisons

Pricing and Cost Advice
Information Not Available	It is costly, but it is well worth it.Just make sure you really sit down and look at what you will be using per user, therefore you will not be surprised with a big bill. You do not want every user having every license, it really is not needed.Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.While purchasing, try to negotiate on per user licensing costs, associated maintenance, and purchase 20% more then what you think you should have. Bulk is always cheaper.If Customer and IT agents are happy, that is one of the greatest ROI. However, one of the major factors is Leadership, because at the end they have to justify the cost. Read more »	Information Not Available

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Top Comparisons
ServiceNow vs. CA Service Desk Manager Compared 64% of the time. CA Cloud Service Management vs. CA Service Desk Manager Compared 9% of the time. JIRA Service Desk vs. CA Service Desk Manager Compared 7% of the time. See more CA Service Desk Manager competitors » + Add more products to compare	ServiceNow vs. BMC Helix ITSM Compared 74% of the time. BMC Remedyforce vs. BMC Helix ITSM Compared 6% of the time. JIRA Service Desk vs. BMC Helix ITSM Compared 5% of the time. See more BMC Helix ITSM competitors » + Add more products to compare	See more Motadata IT Service Management competitors » + Add more products to compare
Also Known As
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight	Remedy ITSM, Remedy, Helix Remedy	Motadata ITSM
Learn
CA (A Broadcom Company)	BMC	Motadata Video Not Available
Overview
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity. Learn More: https://www.ca.com/us/products...	BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.	Our ITIL Compliant ITSM Tool organizes information, automates support workflow, eliminates manual/back-end complexities and encourages self-service for maximum productivity and superior user experience. The platform offers a modern interface, built-in templates and guides, instant universal search and meaningful insights that help your IT teams to work effectively and streamline IT service delivery. The IT Service Management platform drastically reduces the number of incoming tickets, helps in creating a centralized knowledge base, eases the complexity of managing multiple assets, enables technicians to deploy patches remotely, complies to audit requirements and improves the performance of IT Service Desk. In a nutshell, our ITSM tool offers a robust life-cycle that connects symptoms to their root cause and a comprehensive asset inventory that tracks and manages a wide range of assets. All of these powered by automation.
Offer
Learn more about CA Service Desk Manager Learn More	Learn more about BMC Helix ITSM Learn More	Learn more about Motadata IT Service Management Learn More
Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini	Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University	Information Not Available
Top Industries
REVIEWERS Healthcare Company29% Financial Services Firm20% Government8% Transportation Company4% VISITORS READING REVIEWS Software R&D Company31% Insurance Company10% Comms Service Provider9% Financial Services Firm9%	REVIEWERS Financial Services Firm27% Government13% Comms Service Provider13% Manufacturing Company13% VISITORS READING REVIEWS Software R&D Company37% Manufacturing Company10% Comms Service Provider8% Financial Services Firm8%	No Data Available

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