Most Helpful Review | ||||
| Use Motadata IT Service Management? Share your opinion. | |||
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in IT Service Management (ITSM). Updated: November 2019. 383,162 professionals have used our research since 2012. |
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice | ||
Information Not Available | It is costly, but it is well worth it. Just make sure you really sit down and look at what you will be using per user, therefore you will not be surprised with a big bill. You do not want every user having every license, it really is not needed. Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings. While purchasing, try to negotiate on per user licensing costs, associated maintenance, and purchase 20% more then what you think you should have. Bulk is always cheaper. If Customer and IT agents are happy, that is one of the greatest ROI. However, one of the major factors is Leadership, because at the end they have to justify the cost. | Information Not Available |
Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs. 383,162 professionals have used our research since 2012. | ||
Top Comparisons | ||
Compared 64% of the time. Compared 9% of the time. Compared 7% of the time. | Compared 74% of the time. Compared 6% of the time. Compared 5% of the time. | |
Also Known As | ||
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight | Remedy ITSM, Remedy, Helix Remedy | Motadata ITSM |
Learn | ||
CA (A Broadcom Company) | BMC | Motadata Video Not Available |
Overview | ||
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity. Learn More: https://www.ca.com/us/products... | BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center. | Our ITIL Compliant ITSM Tool organizes information, automates support workflow, eliminates manual/back-end complexities and encourages self-service for maximum productivity and superior user experience. The platform offers a modern interface, built-in templates and guides, instant universal search and meaningful insights that help your IT teams to work effectively and streamline IT service delivery. The IT Service Management platform drastically reduces the number of incoming tickets, helps in creating a centralized knowledge base, eases the complexity of managing multiple assets, enables technicians to deploy patches remotely, complies to audit requirements and improves the performance of IT Service Desk. In a nutshell, our ITSM tool offers a robust life-cycle that connects symptoms to their root cause and a comprehensive asset inventory that tracks and manages a wide range of assets. All of these powered by automation. |
Offer | ||
Learn more about CA Service Desk Manager | Learn more about BMC Helix ITSM | Learn more about Motadata IT Service Management |
Sample Customers | ||
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini | Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University | Information Not Available |
Top Industries | ||
Healthcare Company29% Financial Services Firm20% Government8% Transportation Company4% Software R&D Company31% Insurance Company10% Comms Service Provider9% Financial Services Firm9% | Financial Services Firm27% Government13% Comms Service Provider13% Manufacturing Company13% Software R&D Company37% Manufacturing Company10% Comms Service Provider8% Financial Services Firm8% | No Data Available |
See also BMC Helix ITSM Reviews, Motadata IT Service Management Reviews, and our list of Best IT Service Management (ITSM) Companies.