Compare BMC Helix ITSM vs. ProProfs Help Desk

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BMC Helix ITSM Logo
11,668 views|7,254 comparisons
ProProfs Help Desk Logo
70 views|16 comparisons
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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: June 2021.
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Pricing and Cost Advice
"If you are looking for some kind of professional services form the OEM then you would have to purchase that.""It is too expensive for a small business.""It is not very expensive and not very cheap. It is somewhere in-between. Some of the features are more expensive. There are also additional costs. If you want to use most of the features, you need to pay more.""I am not sure the exact price we pay for the solution but I know it is in the high seven-figure amount annually."

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Questions from the Community
Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
Top Answer: It has the power to automatize several different tasks in the ITSM world.
Top Answer: Some parts of the solution are using the old interface — the contracts and contract management part of the solution. It needs to mature a little further in order to become more user-friendly. BMC has… more »
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Ranking
5th
out of 56 in Help Desk Software
Views
11,668
Comparisons
7,254
Reviews
7
Average Words per Review
541
Rating
7.9
44th
out of 56 in Help Desk Software
Views
70
Comparisons
16
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
Remedy ITSM, Remedy, Helix Remedy
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Overview
BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.

ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.

Offer
Learn more about BMC Helix ITSM
Learn more about ProProfs Help Desk
Sample Customers
Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University
Sony, Dell, Cisco
Top Industries
REVIEWERS
Computer Software Company18%
Financial Services Firm18%
Manufacturing Company14%
Retailer14%
VISITORS READING REVIEWS
Computer Software Company38%
Comms Service Provider13%
Government9%
Financial Services Firm6%
No Data Available
Company Size
REVIEWERS
Small Business22%
Midsize Enterprise19%
Large Enterprise59%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: June 2021.
510,204 professionals have used our research since 2012.

BMC Helix ITSM is ranked 5th in Help Desk Software with 8 reviews while ProProfs Help Desk is ranked 44th in Help Desk Software. BMC Helix ITSM is rated 7.8, while ProProfs Help Desk is rated 0.0. The top reviewer of BMC Helix ITSM writes "Lacking report functionality, complex to operate, but useful interactive activity logs". On the other hand, BMC Helix ITSM is most compared with ServiceNow, BMC Remedyforce, JIRA Service Management, ManageEngine ServiceDesk Plus and IBM Maximo, whereas ProProfs Help Desk is most compared with .

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