We performed a comparison between BMC Helix ITSM and salesforce.com Desk.com [EOL] based on real PeerSpot user reviews.
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BMC Helix ITSM is ranked 3rd in Help Desk Software with 75 reviews while salesforce.com Desk.com [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software. BMC Helix ITSM is rated 8.0, while salesforce.com Desk.com [EOL] is rated 4.0. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of salesforce.com Desk.com [EOL] writes "Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier. ". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas salesforce.com Desk.com [EOL] is most compared with .
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