Compare BMC Helix ITSM vs. Samanage

BMC Helix ITSM is ranked 8th in Help Desk Software with 3 reviews while Samanage is ranked 29th in Help Desk Software. BMC Helix ITSM is rated 9.4, while Samanage is rated 0. The top reviewer of BMC Helix ITSM writes "Good knowledge management features in this highly scalable product". On the other hand, BMC Helix ITSM is most compared with ServiceNow, BMC Remedyforce, JIRA Service Desk, ManageEngine ServiceDesk Plus and Cherwell Service Management, whereas Samanage is most compared with ServiceNow.
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BMC Helix ITSM Logo
13,938 views|8,558 comparisons
Samanage Logo
560 views|489 comparisons
Most Helpful Review
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Quotes From Members

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Pricing and Cost Advice
If you are looking for some kind of professional services form the OEM then you would have to purchase that.

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431,175 professionals have used our research since 2012.
Ranking
8th
out of 55 in Help Desk Software
Views
13,938
Comparisons
8,558
Reviews
3
Average Words per Review
520
Avg. Rating
9.3
29th
out of 55 in Help Desk Software
Views
560
Comparisons
489
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 71% of the time.
Compared 5% of the time.
Compared 5% of the time.
Compared 100% of the time.
Also Known As
Remedy ITSM, Remedy, Helix Remedy
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BMC
Samanage
Overview
BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center."Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "
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Sample Customers
Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford UniversitySXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
Top Industries
REVIEWERS
Financial Services Firm24%
Comms Service Provider12%
Government12%
Manufacturing Company12%
VISITORS READING REVIEWS
Computer Software Company47%
Government8%
Comms Service Provider7%
Media Company6%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: July 2020.
431,175 professionals have used our research since 2012.

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