Compare BMC Helix ITSM vs. SoftExpert ITSM

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BMC Helix ITSM Logo
13,918 views|8,574 comparisons
SoftExpert ITSM Logo
0 views|0 comparisons
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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: October 2020.
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Pricing and Cost Advice
"If you are looking for some kind of professional services form the OEM then you would have to purchase that."

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Questions from the Community
Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
Top Answer: This product has helped us to maintain our OLAs (Organisation level Agreements) and SLAs (Service Level Agreements) by tracking incidents, requests, problem records, and change requests, all in the… more »
Top Answer: BMC Helis ITSM is a very good tool, can be customized, can be integrated with other tools but still has the scope of improvements from a UI/UX perspective. some of them are listed below: 1. Offline… more »
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Ranking
Views
13,918
Comparisons
8,574
Reviews
3
Average Words per Review
520
Avg. Rating
9.3
Views
0
Comparisons
0
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 71% of the time.
Compared 5% of the time.
Compared 5% of the time.
Also Known As
Remedy ITSM, Remedy, Helix RemedySoftExpert IT Service Management
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BMC
SoftExpert
Overview
BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.

SoftExpert is a market leader in software and services for enterprise-wide business process improvement and compliance management, providing the most comprehensive application suite to empower organizations to increase business performance at all levels and to maximize industry-mandated compliance and corporate governance programs.

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Learn more about BMC Helix ITSM
Learn more about SoftExpert ITSM
Sample Customers
Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford UniversityBRF, Royal Canin, Dekalb Metal Finishing , Engie Tractebel Engineering
Top Industries
REVIEWERS
Financial Services Firm21%
Manufacturing Company16%
Retailer16%
Government11%
VISITORS READING REVIEWS
Computer Software Company45%
Comms Service Provider10%
Government8%
Manufacturing Company6%
No Data Available
Company Size
REVIEWERS
Small Business18%
Midsize Enterprise18%
Large Enterprise63%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: October 2020.
442,986 professionals have used our research since 2012.
BMC Helix ITSM is ranked 6th in IT Service Management (ITSM) with 3 reviews while SoftExpert ITSM is ranked 33rd in IT Service Management (ITSM). BMC Helix ITSM is rated 9.4, while SoftExpert ITSM is rated 0.0. The top reviewer of BMC Helix ITSM writes "Good knowledge management features in this highly scalable product". On the other hand, BMC Helix ITSM is most compared with ServiceNow, BMC Remedyforce, JIRA Service Desk, ManageEngine ServiceDesk Plus and Cherwell Service Management, whereas SoftExpert ITSM is most compared with .

See our list of best IT Service Management (ITSM) vendors.

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