Compare BMC Helix ITSM vs. SolarWinds MSP Manager

Cancel
You must select at least 2 products to compare!
Most Helpful Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: August 2020.
438,246 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"What I have found to be the most valuable is that it offers the radius deployment package not only to the BMC cloud but also to the public cloud such as Azure.""In BMC, you can do absolutely anything. You can customize, you can configure, and you can customize and develop pretty much anything.""This product has helped us to maintain our OLAs (Organisation level Agreements) and SLAs (Service Level Agreements) by tracking incidents, requests, problem records, and change requests, all in the form of tickets."

More BMC Helix ITSM Pros »

"This is a premier product and it has been around for a long time."

More SolarWinds MSP Manager Pros »

Cons
"In the next release, I would like to see AI used for classification or categorization.""They could be more responsive to feedback from their community board.""To raise any ticket, there are too many fields to be filled and it makes generating tickets very time-consuming."

More BMC Helix ITSM Cons »

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

More SolarWinds MSP Manager Cons »

Pricing and Cost Advice
"If you are looking for some kind of professional services form the OEM then you would have to purchase that."

More BMC Helix ITSM Pricing and Cost Advice »

"Don't get scared of the price tag because it's definitely worth it."

More SolarWinds MSP Manager Pricing and Cost Advice »

report
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
438,246 professionals have used our research since 2012.
Questions from the Community
Top Answer: BMC Helix (Remedy) is not a new product release from BMC. This is a relaunched SaaS offering from BMC under a new Package called as Helix previously known as RemedyOnDemand. Having said that, the… more »
Top Answer: This product has helped us to maintain our OLAs (Organisation level Agreements) and SLAs (Service Level Agreements) by tracking incidents, requests, problem records, and change requests, all in the… more »
Top Answer: BMC Helis ITSM is a very good tool, can be customized, can be integrated with other tools but still has the scope of improvements from a UI/UX perspective. some of them are listed below: 1. Offline… more »
Ask a question

Earn 20 points

Ranking
8th
out of 56 in Help Desk Software
Views
13,981
Comparisons
8,575
Reviews
3
Average Words per Review
520
Avg. Rating
9.3
14th
out of 56 in Help Desk Software
Views
890
Comparisons
577
Reviews
1
Average Words per Review
321
Avg. Rating
10.0
Popular Comparisons
Compared 71% of the time.
Compared 5% of the time.
Compared 5% of the time.
Compared 17% of the time.
Also Known As
Remedy ITSM, Remedy, Helix RemedySolarWinds LOGICnow
Learn
BMC
SolarWinds
Overview
BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.

SolarWinds MSP Manager key features include:

  • Customer Management
  • Customer Portal
  • Dashboard, Mobile Apps
  • Scheduling
  • Ticketing
  • Billing
Offer
Learn more about BMC Helix ITSM
Learn more about SolarWinds MSP Manager
Sample Customers
Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford UniversityLongleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Top Industries
REVIEWERS
Financial Services Firm24%
Comms Service Provider12%
Government12%
Manufacturing Company12%
VISITORS READING REVIEWS
Computer Software Company46%
Government8%
Comms Service Provider8%
Media Company6%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: August 2020.
438,246 professionals have used our research since 2012.
BMC Helix ITSM is ranked 8th in Help Desk Software with 3 reviews while SolarWinds MSP Manager is ranked 14th in Help Desk Software with 1 review. BMC Helix ITSM is rated 9.4, while SolarWinds MSP Manager is rated 10.0. The top reviewer of BMC Helix ITSM writes "Good knowledge management features in this highly scalable product". On the other hand, the top reviewer of SolarWinds MSP Manager writes "Real-time reporting helps determine when the network infrastructure needs review". BMC Helix ITSM is most compared with ServiceNow, BMC Remedyforce, JIRA Service Desk, ManageEngine ServiceDesk Plus and Cherwell Service Management, whereas SolarWinds MSP Manager is most compared with ManageEngine ServiceDesk Plus, ServiceNow, JIRA Service Desk, SolarWinds Web Help Desk and Salesforce Service Cloud.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.