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Pricing and Cost Advice
"If you are looking for some kind of professional services form the OEM then you would have to purchase that.""It is too expensive for a small business.""It is not very expensive and not very cheap. It is somewhere in-between. Some of the features are more expensive. There are also additional costs. If you want to use most of the features, you need to pay more."

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Questions from the Community
Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
Top Answer: This product has helped us to maintain our OLAs (Organisation level Agreements) and SLAs (Service Level Agreements) by tracking incidents, requests, problem records, and change requests, all in the… more »
Top Answer: BMC Helis ITSM is a very good tool, can be customized, can be integrated with other tools but still has the scope of improvements from a UI/UX perspective. some of them are listed below: 1. Offline… more »
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Popular Comparisons
Compared 70% of the time.
Compared 5% of the time.
Compared 5% of the time.
Also Known As
Remedy ITSM, Remedy, Helix Remedy
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BMC
SolarWinds
Overview
BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.

Incident management consolidates, manages, and prioritizes incoming tickets.
Service catalog standardizes service request and fulfillment processes.
Fully integrated IT asset management compiles hardware, software, POs, and more.
Service portal for users to have a single place to submit tickets and requests.

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Sample Customers
Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University
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Top Industries
REVIEWERS
Financial Services Firm19%
Computer Software Company14%
Manufacturing Company14%
Retailer14%
VISITORS READING REVIEWS
Computer Software Company43%
Comms Service Provider11%
Government8%
Manufacturing Company6%
No Data Available
Company Size
REVIEWERS
Small Business19%
Midsize Enterprise19%
Large Enterprise62%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: November 2020.
447,439 professionals have used our research since 2012.
BMC Helix ITSM is ranked 6th in IT Service Management (ITSM) with 6 reviews while SolarWinds Service Desk is ranked 33rd in IT Service Management (ITSM). BMC Helix ITSM is rated 8.6, while SolarWinds Service Desk is rated 0.0. The top reviewer of BMC Helix ITSM writes "Good knowledge management features in this highly scalable product". On the other hand, BMC Helix ITSM is most compared with ServiceNow, JIRA Service Desk, BMC Remedyforce, ManageEngine ServiceDesk Plus and Cherwell Service Management, whereas SolarWinds Service Desk is most compared with .

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