Compare BMC Helix ITSM vs. Spiceworks

BMC Helix ITSM is ranked 8th in Help Desk Software with 3 reviews while Spiceworks is ranked 5th in Help Desk Software with 5 reviews. BMC Helix ITSM is rated 9.4, while Spiceworks is rated 8.4. The top reviewer of BMC Helix ITSM writes "Good knowledge management features in this highly scalable product". On the other hand, the top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". BMC Helix ITSM is most compared with ServiceNow, BMC Remedyforce, JIRA Service Desk, ManageEngine ServiceDesk Plus and Cherwell Service Management, whereas Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Desk, ManageEngine ServiceDesk Plus and ServiceNow. See our BMC Helix ITSM vs. Spiceworks report.
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BMC Helix ITSM Logo
13,938 views|8,558 comparisons
Spiceworks Logo
3,833 views|2,563 comparisons
Most Helpful Review
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Find out what your peers are saying about BMC Helix ITSM vs. Spiceworks and other solutions. Updated: July 2020.
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
What I have found to be the most valuable is that it offers the radius deployment package not only to the BMC cloud but also to the public cloud such as Azure.In BMC, you can do absolutely anything. You can customize, you can configure, and you can customize and develop pretty much anything.This product has helped us to maintain our OLAs (Organisation level Agreements) and SLAs (Service Level Agreements) by tracking incidents, requests, problem records, and change requests, all in the form of tickets.

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The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space.It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front.The most valuable features are the inventory and personalization.The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful.The solution is very stable. It's reliable and efficient.

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Cons
In the next release, I would like to see AI used for classification or categorization.They could be more responsive to feedback from their community board.To raise any ticket, there are too many fields to be filled and it makes generating tickets very time-consuming.

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There are a lot of disadvantages to Spiceworks because it's not an agent-based solution.The network mapping could be improved. Putting together an actual bonafide network map would be really nice.Having an integrated asset management tool, where I can plug in things that are offline, would be good.It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems.I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves.

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Pricing and Cost Advice
If you are looking for some kind of professional services form the OEM then you would have to purchase that.

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Ranking
8th
out of 55 in Help Desk Software
Views
13,938
Comparisons
8,558
Reviews
3
Average Words per Review
520
Avg. Rating
9.3
5th
out of 55 in Help Desk Software
Views
3,833
Comparisons
2,563
Reviews
5
Average Words per Review
508
Avg. Rating
8.4
Popular Comparisons
Compared 71% of the time.
Compared 5% of the time.
Compared 5% of the time.
Compared 40% of the time.
Compared 12% of the time.
Compared 9% of the time.
Compared 4% of the time.
Also Known As
Remedy ITSM, Remedy, Helix Remedy
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BMC
Spiceworks
Overview
BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Offer
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Learn more about Spiceworks
Sample Customers
Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford UniversityBroward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Top Industries
REVIEWERS
Financial Services Firm24%
Comms Service Provider12%
Government12%
Manufacturing Company12%
VISITORS READING REVIEWS
Computer Software Company46%
Government8%
Comms Service Provider7%
Media Company6%
REVIEWERS
Manufacturing Company12%
Hospitality Company8%
K 12 Educational Company Or School8%
Retailer8%
VISITORS READING REVIEWS
Computer Software Company21%
Comms Service Provider15%
University14%
Government8%
Find out what your peers are saying about BMC Helix ITSM vs. Spiceworks and other solutions. Updated: July 2020.
430,988 professionals have used our research since 2012.

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