We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"If you are looking for some kind of professional services form the OEM then you would have to purchase that."
"It is too expensive for a small business."
"It is not very expensive and not very cheap. It is somewhere in-between. Some of the features are more expensive. There are also additional costs. If you want to use most of the features, you need to pay more."
"I am not sure the exact price we pay for the solution but I know it is in the high seven-figure amount annually."
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BMC Helix ITSM is ranked 4th in Help Desk Software with 11 reviews while SummitAI IT Management Suite is ranked 30th in Help Desk Software. BMC Helix ITSM is rated 7.6, while SummitAI IT Management Suite is rated 0.0. The top reviewer of BMC Helix ITSM writes "Lacking report functionality, complex to operate, but useful interactive activity logs". On the other hand, BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, IBM Maximo and HEAT Service Management, whereas SummitAI IT Management Suite is most compared with ServiceNow, BMC Remedy Asset Management, ManageEngine ServiceDesk Plus, Clarity SM and ITRS Geneos.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.