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Compare BMC Helix ITSM vs. SummitAI IT Management Suite

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Top Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2021.
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Quotes From Members

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Pricing and Cost Advice
"If you are looking for some kind of professional services form the OEM then you would have to purchase that.""It is too expensive for a small business.""It is not very expensive and not very cheap. It is somewhere in-between. Some of the features are more expensive. There are also additional costs. If you want to use most of the features, you need to pay more.""I am not sure the exact price we pay for the solution but I know it is in the high seven-figure amount annually."

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Questions from the Community
Top Answer: Helix is more lightweight than these tools. It's a traditional tool that was developed more than 10 years ago. Ease of use is the operative word.
Top Answer: Integration could be better. If something doesn't work well with some tools and operations, then management becomes difficult, so you have to integrate other tools.
Top Answer: We use BMC Helix for application discovery and dependency mapping the area of the nCode. It's one of the best programs we've used. We usually serve around 10 to 20 customers with this solution but… more »
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Ranking
4th
out of 55 in Help Desk Software
Views
10,152
Comparisons
6,481
Reviews
10
Average Words per Review
458
Rating
7.6
30th
out of 55 in Help Desk Software
Views
1,346
Comparisons
1,154
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Remedy ITSM, Remedy, Helix Remedy
Summus IT Management Suite
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Overview
BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.
Symphony SUMMIT is an enterprise class IT Operations Management platform which provides integrated, intelligent and innovative solutions across Service, Asset, Availability and Project Management. The ITIL 2011 certified solution, also featured by Gartner as a 'Cool Vendor' helps CIOs and service providers manage the cost and complexity of their IT Operations and increase competitive edge. Leveraging latest technology trends like Operational Intelligence, Analytics and Automation to deliver best-in-class solutions to global customers under a single platform, SUMMIT is an easy-to-use & deploy solution and is delivered as SaaS over Cloud or SaaS On-premises. The solution also provides tight integration across IT Operation functions delivering better efficiencies and higher ROI to CIO organizations. The SUMMIT Platform offers key differentiators to IT Operations Management including Operational Intelligence, Gamification, Runbook Automation, Application Control, Mobility Integration and Endpoint compliance monitoring and enforcement. Our Products: IT Service Management Software Asset Management Software Project Management Software Availability Management Software
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Learn more about BMC Helix ITSM
Learn more about SummitAI IT Management Suite
Sample Customers
Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University
Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
Top Industries
REVIEWERS
Computer Software Company22%
Financial Services Firm15%
Manufacturing Company15%
Comms Service Provider11%
VISITORS READING REVIEWS
Computer Software Company37%
Comms Service Provider13%
Government9%
Financial Services Firm5%
VISITORS READING REVIEWS
Computer Software Company37%
Comms Service Provider13%
Government8%
Healthcare Company7%
Company Size
REVIEWERS
Small Business22%
Midsize Enterprise20%
Large Enterprise58%
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise18%
Large Enterprise65%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2021.
543,936 professionals have used our research since 2012.

BMC Helix ITSM is ranked 4th in Help Desk Software with 11 reviews while SummitAI IT Management Suite is ranked 30th in Help Desk Software. BMC Helix ITSM is rated 7.6, while SummitAI IT Management Suite is rated 0.0. The top reviewer of BMC Helix ITSM writes "Lacking report functionality, complex to operate, but useful interactive activity logs". On the other hand, BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, IBM Maximo and HEAT Service Management, whereas SummitAI IT Management Suite is most compared with ServiceNow, BMC Remedy Asset Management, ManageEngine ServiceDesk Plus, Clarity SM and ITRS Geneos.

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