We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"If you are looking for some kind of professional services form the OEM then you would have to purchase that."
"It is too expensive for a small business."
"It is not very expensive and not very cheap. It is somewhere in-between. Some of the features are more expensive. There are also additional costs. If you want to use most of the features, you need to pay more."
"I am not sure the exact price we pay for the solution but I know it is in the high seven-figure amount annually."
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BMC Helix ITSM is ranked 5th in Help Desk Software with 8 reviews while Symphony SUMMIT IT Management Suite is ranked 31st in Help Desk Software. BMC Helix ITSM is rated 7.8, while Symphony SUMMIT IT Management Suite is rated 0.0. The top reviewer of BMC Helix ITSM writes "Lacking report functionality, complex to operate, but useful interactive activity logs". On the other hand, BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, BMC Remedyforce, ManageEngine ServiceDesk Plus and SCSM, whereas Symphony SUMMIT IT Management Suite is most compared with ServiceNow, BMC Remedy Asset Management, ManageEngine ServiceDesk Plus, SolarWinds NPM and SolarWinds Server and Application Monitor.
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