We performed a comparison between BMC Helix ITSM and TeamSupport based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Smart Reporting makes it easy to create/publish views for tables, so our customers can easily create their own reports."
"Customer support is always fantastic and willing to help. No matter what time of day we have a problem."
"It's one of the top solutions on the market for ITSM capabilities."
"It's a very integrated solution."
"Initial setup is straightforward, and if you follow best practices, then future enhancements will be smoother."
"BMC Helix ITSM gives us email and SMS notifications, we can check the tickets, and give feedback. All the basic features that we need are available."
"What I have found to be the most valuable is that it offers the radius deployment package not only to the BMC cloud but also to the public cloud such as Azure."
"Improved our organization with better customer experience and reporting abilities."
"The two most valuable features are the portal and reporting."
"I have customers that always would like to adapt and personalize BMC Helix ITSM more."
"They should add some of the bolt-ons into the initial setup, such as chat."
"Needs less infrastructure requirements."
"The initial setup of BMC Helix ITSM is complex because it has different integrations with other tools. Additionally, it needs to be integrated with the active directory and have different databases. The environment will dictate how difficult the process is."
"Maybe the upgrade process and the release between environments should to be more transparent for anyone to execute it."
"Support could be better."
"Regarding reporting, when sharing information with leadership, we utilize BI support and data or more analytical tools. These tools provide accurate and comprehensive reports, covering various aspects. Reports are either sent directly through email or automated using scripts. It would be beneficial to integrate similar capabilities into BMC for future use. Many applications we work with already have a centralized virtual automation tool, such as Control M, but manual effort is still required. Improvements in automation for accurate and efficient reporting in BMC would be valuable."
"Adding additional fields does not work very well."
"It needs better integration with other tools like Jira."
Earn 20 points
BMC Helix ITSM is ranked 3rd in Help Desk Software with 75 reviews while TeamSupport is ranked 42nd in Help Desk Software. BMC Helix ITSM is rated 8.0, while TeamSupport is rated 7.0. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas TeamSupport is most compared with .
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