Compare BMC Helix ITSM vs. TeamSupport

BMC Helix ITSM is ranked 8th in Help Desk Software with 3 reviews while TeamSupport is ranked 37th in Help Desk Software. BMC Helix ITSM is rated 9.4, while TeamSupport is rated 0. The top reviewer of BMC Helix ITSM writes "Good knowledge management features in this highly scalable product". On the other hand, BMC Helix ITSM is most compared with ServiceNow, BMC Remedyforce, JIRA Service Desk, ManageEngine ServiceDesk Plus and Cherwell Service Management, whereas TeamSupport is most compared with JIRA Service Desk.
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BMC Helix ITSM Logo
13,938 views|8,558 comparisons
TeamSupport Logo
64 views|41 comparisons
Most Helpful Review
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
If you are looking for some kind of professional services form the OEM then you would have to purchase that.

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431,024 professionals have used our research since 2012.
Ranking
8th
out of 55 in Help Desk Software
Views
13,938
Comparisons
8,558
Reviews
3
Average Words per Review
520
Avg. Rating
9.3
37th
out of 55 in Help Desk Software
Views
64
Comparisons
41
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 71% of the time.
Compared 5% of the time.
Compared 5% of the time.
Compared 100% of the time.
Also Known As
Remedy ITSM, Remedy, Helix Remedy
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BMC
TeamSupport
Overview
BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.

TeamSupport is a B2B Customer Support & Help Desk solution that helps you provide exceptional customer service through collaboration and customer-focus.

Most help desk systems only focus on tickets as an individual item, but for B2B support that doesn't work - you need to focus on managing the customer as a whole, with all of their contacts and tickets in one place. Our robust customer database helps you do this, and features like the Customer Distress Index help you identify potential at-risk customers ahead of time.

And instead of limiting you to one-on-one communications with your customers, TeamSupport shows you the big picture, and uses innovative collaboration features to let your entire company work together to solve customer issues.

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Sample Customers
Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford UniversityNokia, American Lung Association, Fujifilm, NBA, Comcast
Top Industries
REVIEWERS
Financial Services Firm24%
Comms Service Provider12%
Government12%
Manufacturing Company12%
VISITORS READING REVIEWS
Computer Software Company47%
Government8%
Comms Service Provider7%
Media Company6%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: July 2020.
431,024 professionals have used our research since 2012.

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