Compare BMC Helix ITSM vs. Vision Helpdesk
BMC Helix ITSM is ranked 8th in Help Desk Software with 3 reviews while Vision Helpdesk is ranked 36th in Help Desk Software. BMC Helix ITSM is rated 9.4, while Vision Helpdesk is rated 0. The top reviewer of BMC Helix ITSM writes "Good knowledge management features in this highly scalable product". On the other hand, BMC Helix ITSM is most compared with ServiceNow, BMC Remedyforce, JIRA Service Desk, ManageEngine ServiceDesk Plus and Cherwell Service Management, whereas Vision Helpdesk is most compared with .
Most Helpful Review | |
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Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice | |
If you are looking for some kind of professional services form the OEM then you would have to purchase that. | Information Not Available |
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Ranking  | |
Views 13,938 Comparisons 8,558 Reviews 3 Average Words per Review 520 Avg. Rating 9.3 | Views 96 Comparisons 57 Reviews 0 Average Words per Review 0 Avg. Rating N/A |
Popular Comparisons | |
 Compared 71% of the time.  Compared 5% of the time.  Compared 5% of the time.  Compared 3% of the time.  Compared 2% of the time. | |
Also Known As | |
| Remedy ITSM, Remedy, Helix Remedy | |
Learn | |
| BMC | Vision Helpdesk |
Overview | |
| BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center. | Vision Helpdesk is the only web based Help Desk Software that allows to manage support for multiple companies at one place with single staff portal for all companies and each company having its own client portal. ALL IN ONE customer support help desk software that allows you to manage various channels like E-mail, Web portal, Twitter, Facebook, Phone and Chat everything under single roof. |
Offer | |
Learn more about BMC Helix ITSM | Learn more about Vision Helpdesk |
Sample Customers | |
| Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University | Riva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services |
Top Industries | |
Financial Services Firm24% Comms Service Provider12% Government12% Manufacturing Company12% Computer Software Company46% Government8% Comms Service Provider7% Media Company6% | No Data Available |
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: July 2020.
430,223 professionals have used our research since 2012.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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