Compare BMC Helix ITSM vs. Vtiger Help Desk

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BMC Helix ITSM Logo
11,294 views|7,064 comparisons
Vtiger Help Desk Logo
15 views|12 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: July 2021.
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Quotes From Members

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Pricing and Cost Advice
"If you are looking for some kind of professional services form the OEM then you would have to purchase that.""It is too expensive for a small business.""It is not very expensive and not very cheap. It is somewhere in-between. Some of the features are more expensive. There are also additional costs. If you want to use most of the features, you need to pay more.""I am not sure the exact price we pay for the solution but I know it is in the high seven-figure amount annually."

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Questions from the Community
Top Answer: It has the power to automatize several different tasks in the ITSM world.
Top Answer: Some parts of the solution are using the old interface — the contracts and contract management part of the solution. It needs to mature a little further in order to become more user-friendly. BMC has… more »
Top Answer: The solution is for all IT management. It takes care of the day-to-day operations and customers' policies. The initial implementation was to start creating a knowledge base and capture information as… more »
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Ranking
5th
out of 56 in Help Desk Software
Views
11,294
Comparisons
7,064
Reviews
7
Average Words per Review
541
Rating
7.9
49th
out of 56 in Help Desk Software
Views
15
Comparisons
12
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
Remedy ITSM, Remedy, Helix Remedy
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Vtiger
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Overview
BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.

Vtiger's Help Desk Edition helps small and medium-sized business support organizations provide better customer support.

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Learn more about BMC Helix ITSM
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Sample Customers
Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University
MowGreen, eLobe, PROPEL, InterviewBit, breezway
Top Industries
REVIEWERS
Computer Software Company17%
Financial Services Firm17%
Manufacturing Company17%
Retailer13%
VISITORS READING REVIEWS
Computer Software Company39%
Comms Service Provider13%
Government8%
Financial Services Firm6%
No Data Available
Company Size
REVIEWERS
Small Business23%
Midsize Enterprise18%
Large Enterprise59%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: July 2021.
522,946 professionals have used our research since 2012.

BMC Helix ITSM is ranked 5th in Help Desk Software with 9 reviews while Vtiger Help Desk is ranked 49th in Help Desk Software. BMC Helix ITSM is rated 7.6, while Vtiger Help Desk is rated 0.0. The top reviewer of BMC Helix ITSM writes "Lacking report functionality, complex to operate, but useful interactive activity logs". On the other hand, BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, IBM Maximo and Micro Focus Service Manager, whereas Vtiger Help Desk is most compared with .

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.