Compare BMC Helix ITSM vs. Zendesk Guide

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BMC Helix ITSM Logo
13,981 views|8,575 comparisons
Zendesk Guide Logo
3,952 views|3,430 comparisons
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Pricing and Cost Advice
"If you are looking for some kind of professional services form the OEM then you would have to purchase that."

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Questions from the Community
Top Answer: BMC Helix (Remedy) is not a new product release from BMC. This is a relaunched SaaS offering from BMC under a new Package called as Helix previously known as RemedyOnDemand. Having said that, the… more »
Top Answer: This product has helped us to maintain our OLAs (Organisation level Agreements) and SLAs (Service Level Agreements) by tracking incidents, requests, problem records, and change requests, all in the… more »
Top Answer: BMC Helis ITSM is a very good tool, can be customized, can be integrated with other tools but still has the scope of improvements from a UI/UX perspective. some of them are listed below: 1. Offline… more »
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Ranking
8th
out of 56 in Help Desk Software
Views
13,981
Comparisons
8,575
Reviews
3
Average Words per Review
520
Avg. Rating
9.3
26th
out of 56 in Help Desk Software
Views
3,952
Comparisons
3,430
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 71% of the time.
Compared 5% of the time.
Compared 5% of the time.
Compared 40% of the time.
Compared 16% of the time.
Compared 4% of the time.
Compared 2% of the time.
Also Known As
Remedy ITSM, Remedy, Helix Remedy
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BMC
Zendesk
Overview
BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Offer
Learn more about BMC Helix ITSM
Learn more about Zendesk Guide
Sample Customers
Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford UniversityShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
REVIEWERS
Financial Services Firm24%
Comms Service Provider12%
Government12%
Manufacturing Company12%
VISITORS READING REVIEWS
Computer Software Company46%
Government8%
Comms Service Provider8%
Media Company6%
REVIEWERS
Computer Software Company25%
Financial Services Firm15%
Marketing Services Firm10%
Non Profit10%
VISITORS READING REVIEWS
Computer Software Company36%
Comms Service Provider9%
Media Company6%
Construction Company6%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: August 2020.
438,360 professionals have used our research since 2012.
BMC Helix ITSM is ranked 8th in Help Desk Software with 3 reviews while Zendesk Guide is ranked 26th in Help Desk Software. BMC Helix ITSM is rated 9.4, while Zendesk Guide is rated 0.0. The top reviewer of BMC Helix ITSM writes "Good knowledge management features in this highly scalable product". On the other hand, BMC Helix ITSM is most compared with ServiceNow, BMC Remedyforce, JIRA Service Desk and ManageEngine ServiceDesk Plus, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Desk, Atlassian Confluence, TOPdesk and Assyst.

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