We performed a comparison between BMC Helix ITSM and IBM Maximo based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The most valuable features of BMC Helix ITSM are the ease to use and integration."
"Improved our organization with better customer experience and reporting abilities."
"If we consider major players like Ford or BMW, their core focus is manufacturing products like cars. To ensure smooth operations, any arising issues, be it security concerns or issues within departments like HR or finance, require a swift resolution. This is where the product comes into play. It provides a platform for raising tickets and obtaining quick solutions."
"We reduced many paper processes to electronic driven forms. It helps us a lot in tracking and managing."
"The most valuable feature for our customers using BMC Helix ITSM is change management."
"It's one of the top solutions on the market for ITSM capabilities."
"The solution is already aligned with the framework, so it is easy for us to proceed with any ISO 27K certification."
"We use this tool for managing tickets, other employee related services, and reporting purposes."
"Its capabilities let us organize our work."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"We were able to scale perfectly."
"The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable."
"Preventive maintenance management."
"The incident management feature is good because it allows you to keep track of and classify issues."
"We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."
"They should add some of the bolt-ons into the initial setup, such as chat."
"Compared to ServiceNow, BMC Remedy is somewhat "closed." I can go to the ServiceNow website and learn everything there is to know about the product, and training is available. That really wasn't available with BMC Remedy."
"BMC Helix ITSM could improve by having a cloud version. They are working on it which is a good thing because their competitors, such as ServiceNow, already provide cloud services."
"The notifications that the solution is providing are very helpful, they should keep improving them for the future."
"Our middleman provider limits the available functionality so we cannot even do our own analytics."
"The initial setup of BMC Helix ITSM is complex because it has different integrations with other tools. Additionally, it needs to be integrated with the active directory and have different databases. The environment will dictate how difficult the process is."
"The dashboard can be better."
"The interface is one major complaint about this product."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"Revision management of file attachments."
"On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"The interface is not very easy or user-friendly and is in need of improvement."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
BMC Helix ITSM is ranked 3rd in IT Service Management (ITSM) with 75 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews. BMC Helix ITSM is rated 8.0, while IBM Maximo is rated 8.0. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IFS Cloud Platform, whereas IBM Maximo is most compared with ServiceNow, NetSuite ERP, JIRA Service Management, ABB Ability Asset Suite EAM and Infor CloudSuite EAM.
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