BMC Helix Remedy vs LiveAgent

BMC Helix Remedy is ranked 3rd in Help Desk Software with 15 reviews vs LiveAgent which is ranked 34th in Help Desk Software. The top reviewer of BMC Helix Remedy writes "Full-featured, gave us incident/event management, based on monitors in our environment". BMC Helix Remedy is most compared with ServiceNow, Micro Focus Service Manager and JIRA Service Desk. LiveAgent is most compared with Teamwork Desk, Zendesk and TeamSupport.
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Quotes From Members Comparing BMC Helix Remedy vs LiveAgent

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
It is costly, but it is well worth it.Just make sure you really sit down and look at what you will be using per user, therefore you will not be surprised with a big bill. You do not want every user having every license, it really is not needed.Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.While purchasing, try to negotiate on per user licensing costs, associated maintenance, and purchase 20% more then what you think you should have. Bulk is always cheaper.If Customer and IT agents are happy, that is one of the greatest ROI. However, one of the major factors is Leadership, because at the end they have to justify the cost.

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Ranking
RANKING
Views
17,948
Comparisons
8,406
Reviews
15
Followers
981
Avg. Rating
8.7
Views
258
Comparisons
215
Reviews
0
Followers
335
Avg. Rating
N/A
Top Comparisons
Top Comparisons
Compared 46% of the time.
See more BMC Helix Remedy competitors »
Compared 40% of the time.
Compared 33% of the time.
Compared 28% of the time.
See more LiveAgent competitors »
Also Known As
Also Known AsRemedy ITSM, Remedy
Website/Video
Website/VideoBMC
QualityUnit
Overview
OverviewBMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2018. Stay closer to your customers and help them faster with LiveAgent.

OFFER
Learn more about BMC Helix Remedy
Learn more about LiveAgent
Sample Customers
Sample CustomersBrookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford UniversityOrange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S
Top Industries
Top Industries
REVIEWERS
Financial Services Firm
27%
Comms Service Provider
13%
Manufacturing Company
13%
Government
13%
VISITORS READING REVIEWS
Software R&D Company
11%
Pharma/Biotech Company
11%
Financial Services Firm
10%
Manufacturing Company
7%
No Data Available
Company Size
Company Size
REVIEWERS
Small Business
18%
Midsize Enterprise
20%
Large Enterprise
63%
VISITORS READING REVIEWS
Small Business
29%
Midsize Enterprise
17%
Large Enterprise
54%
No Data Available
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287,901 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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