Most Helpful Review
Use Micro Focus Service Anywhere [EOL]? Share your opinion.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
It is costly, but it is well worth it.
Just make sure you really sit down and look at what you will be using per user, therefore you will not be surprised with a big bill. You do not want every user having every license, it really is not needed.
Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.
While purchasing, try to negotiate on per user licensing costs, associated maintenance, and purchase 20% more then what you think you should have. Bulk is always cheaper.
If Customer and IT agents are happy, that is one of the greatest ROI. However, one of the major factors is Leadership, because at the end they have to justify the cost.
Information Not Available
out of 43 in Help Desk Software
In Help Desk Software
Compared 65% of the time.
Compared 6% of the time.
Compared 5% of the time.
Compared 54% of the time.
Compared 46% of the time.
Also Known As
|Remedy ITSM, Remedy||HPE Service Anywhere|
|BMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.|
Micro Focus Service Anywhere is a comprehensive, Big Data SaaS service desk based on industry best practices and built on a modern, scalable platform. Micro Focus Service Anywhere is easy-to-use with no installation, seamless upgrades, and rich out-of-the-box capabilities.
Using Big Data analytics, Micro Focus Service Anywhere proactively suggests knowledge during the natural course of service desk activities based on what is trending and most relevant. Big Data is embedded, analyzing all useful ITSM data across traditional structured records and previously unused, unstructured data. Combined with social collaboration and an attractive, modern interface, employees become more self-sufficient and tickets are reduced. Agents also become more efficient as tickets are automatically categorized and assigned to the appropriate agent, and when an agent reviews a service request, the system offers information that can resolve the issue and helps fill in required fields. Big Data also provides insights into trends to help process owners become more proactive, improving service quality.
Quick to deploy – your service desk can be up and running in just a few short weeks. Once deployed, it is then simple to administer and maintain going forward. Upgrades are effectively effortless. Its out-of-the-box capabilities reduce the need for customization and further decrease implementation times and associated costs.
For additional information read the Forrester Total Economic Impact Study on Micro Focus Service Anywhere.
To try a 30-day free trial of Micro Focus Service Anywhere, visit: hpe.com/software/servicedesk
Learn more about BMC Helix Remedy
Learn more about Micro Focus Service Anywhere [EOL]
|Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University||· United Airlines· America First Credit Union· AerLingus· PointClick Care· Faro Europe GmbH· The Hutton Institute· Tunise Electronique|
Financial Services Firm27%
Comms Service Provider13%
Financial Services Firm15%
Software R&D Company13%
Financial Services Firm43%