BMC Helix Remedy vs UserVoice

BMC Helix Remedy is ranked 3rd in Help Desk Software with 15 reviews vs UserVoice which is ranked 19th in Help Desk Software with 1 review. The top reviewer of BMC Helix Remedy writes "Full-featured, gave us incident/event management, based on monitors in our environment". The top reviewer of UserVoice writes "The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to the cloud, as well as other client-facing documents". BMC Helix Remedy is most compared with ServiceNow, Micro Focus Service Manager and JIRA Service Desk. UserVoice is most compared with JIRA Service Desk, Zendesk and WebEngage.
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Quotes From Members Comparing BMC Helix Remedy vs UserVoice

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
It is costly, but it is well worth it.Just make sure you really sit down and look at what you will be using per user, therefore you will not be surprised with a big bill. You do not want every user having every license, it really is not needed.Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.While purchasing, try to negotiate on per user licensing costs, associated maintenance, and purchase 20% more then what you think you should have. Bulk is always cheaper.If Customer and IT agents are happy, that is one of the greatest ROI. However, one of the major factors is Leadership, because at the end they have to justify the cost.

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288,321 professionals have used our research since 2012.
Ranking
RANKING
Views
17,948
Comparisons
8,406
Reviews
15
Followers
981
Avg. Rating
8.7
Views
845
Comparisons
252
Reviews
1
Followers
280
Avg. Rating
8.0
Top Comparisons
Top Comparisons
Compared 46% of the time.
See more BMC Helix Remedy competitors »
Compared 27% of the time.
Compared 21% of the time.
Compared 13% of the time.
See more UserVoice competitors »
Also Known As
Also Known AsRemedy ITSM, Remedy
Website/Video
Website/VideoBMC
UserVoice
Overview
OverviewBMC Remedy is an innovative service management platform built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. Simple to use and powerful enough to manage the most advanced digital enterprises, Remedy can be delivered from the BMC cloud or your own data center.From scalable support with automated answers to common questions and support ticketing, to staying on top of churn (and drive word-of-mouth referrals) with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business. It only takes a few minutes to embed a UserVoice widget, or mobile SDK, into your app giving you have a comprehensive solution for anything your users can throw at you.
OFFER
Learn more about BMC Helix Remedy
Learn more about UserVoice
Sample Customers
Sample CustomersBrookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford UniversityPicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora
Top Industries
Top Industries
REVIEWERS
Financial Services Firm
27%
Government
13%
Comms Service Provider
13%
Manufacturing Company
13%
VISITORS READING REVIEWS
Software R&D Company
11%
Pharma/Biotech Company
11%
Financial Services Firm
10%
Manufacturing Company
7%
No Data Available
Company Size
Company Size
REVIEWERS
Small Business
18%
Midsize Enterprise
20%
Large Enterprise
63%
VISITORS READING REVIEWS
Small Business
29%
Midsize Enterprise
17%
Large Enterprise
54%
No Data Available
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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