We performed a comparison between BMC Remedy and BMC Track-It! based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"It has a good peer sharing module."
"The initial setup is pretty easy."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"We use it to create and manage our work orders."
"We can manually capture the assets available within the location."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"The desktop technicians face some challenges with the solution."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"There is room for improvement in terms of support."
"BMC Remedy's change management module needs enhancement."
"The solution is cumbersome to use."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"The area where we would like to see improvement is in the asset management module."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"Their self-service is not user friendly."
BMC Remedy is ranked 5th in IT Asset Management with 18 reviews while BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews. BMC Remedy is rated 8.2, while BMC Track-It! is rated 7.4. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". BMC Remedy is most compared with ServiceNow, Snow License Manager, BMC Helix Discovery, Device42 and VMware Service Manager, whereas BMC Track-It! is most compared with ServiceNow.
See our list of best IT Asset Management vendors and best License Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.