BMC Track-It! vs Eracent Enterprise Entitlements Management comparison

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Executive Summary

We performed a comparison between BMC Track-It! and Eracent Enterprise Entitlements Management based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management.
To learn more, read our detailed IT Asset Management Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
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Quotes From Members
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Here are some excerpts of what they said:
Pricing and Cost Advice
  • "BMC Track-It!’s price is reasonable compared to other products."
  • More BMC Track-It! Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:We can manually capture the assets available within the location.
    Top Answer:The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since… more »
    Top Answer:We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the location… more »
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    Ranking
    18th
    out of 48 in IT Asset Management
    Views
    379
    Comparisons
    331
    Reviews
    1
    Average Words per Review
    303
    Rating
    5.0
    34th
    out of 48 in IT Asset Management
    Views
    83
    Comparisons
    71
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    BMC Numara Track-It!, Numara Track-It!, Numara
    Enterprise Entitlements Management
    Learn More
    Eracent
    Video Not Available
    Overview

    Help Desk Automation

    Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

    Knowledge Base

    Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

    Improved Efficiency

    Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

    Information Not Available
    Sample Customers
    Florida Hospital, Mitchell International
    AOL, Baptist Health South Florida, Barclays Capital, Cablevision, Capgemini, Comcast, ComputaCenter, Discovery Com, DoD, DSM, Experian, Westar Energy, Freddie Mac, First Group, Invesco Aim, Liberty Mutual, Lucent Technologies, Marks & Spencer, Visa, Ministry of Defence, Nationwide, Raytheon, Pentair, Sears/Kmart, U. S. Military Academy, United Space Alliance, US cell, USAA, VBA, Xerox, Vodafone
    Top Industries
    VISITORS READING REVIEWS
    Government20%
    Computer Software Company11%
    Healthcare Company10%
    Financial Services Firm9%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise22%
    Large Enterprise53%
    No Data Available
    Buyer's Guide
    IT Asset Management
    March 2024
    Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews while Eracent Enterprise Entitlements Management is ranked 34th in IT Asset Management. BMC Track-It! is rated 7.4, while Eracent Enterprise Entitlements Management is rated 0.0. The top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". On the other hand, BMC Track-It! is most compared with ServiceNow, whereas Eracent Enterprise Entitlements Management is most compared with .

    See our list of best IT Asset Management vendors and best License Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.