We performed a comparison between BMC Track-It! and IBM Tivoli Asset Management for IT based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"We use it to create and manage our work orders."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"We can manually capture the assets available within the location."
"Track-It! has many features that help make us more efficient and cost effective as a department."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"The solution is cumbersome to use."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"Their self-service is not user friendly."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"The area where we would like to see improvement is in the asset management module."
"The solution’s initial setup is complex and technical support is not good enough."
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BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews while IBM Tivoli Asset Management for IT is ranked 17th in IT Asset Management with 1 review. BMC Track-It! is rated 7.4, while IBM Tivoli Asset Management for IT is rated 7.0. The top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". On the other hand, the top reviewer of IBM Tivoli Asset Management for IT writes "A user-friendly solution that has a good user interface, but its technical support is not good enough". BMC Track-It! is most compared with ServiceNow and BMC Remedy , whereas IBM Tivoli Asset Management for IT is most compared with BigFix, ServiceNow, Microsoft Configuration Manager and BMC Helix Discovery.
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