BMC Track-It! vs ManageEngine IT360 comparison

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Executive Summary

We performed a comparison between BMC Track-It! and ManageEngine IT360 based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management.
To learn more, read our detailed IT Asset Management Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Ziyad Moghalis
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Our efficiency has improved drastically due to a massive reduction in phone calls.""Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders.""The initial setup is pretty easy.""The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have.""As a department, we have been able to identify problems and resolve them faster because of the centralized database.""Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution.""Track-It! has many features that help make us more efficient and cost effective as a department.""We use it to create and manage our work orders."

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"The technical support is good.""It is easy to identify and collect information from all of the nodes on the network.""The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."

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Cons
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update.""The solution is cumbersome to use.""The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version.""The area where we would like to see improvement is in the asset management module.""Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult.""Their self-service is not user friendly."

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"The product could use more intelligence, automation and general availability of product information.""The ManageEngine features could improve to show graphs of the traffic and network utility.""We would like to have support for integration with ServiceDesk."

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Pricing and Cost Advice
  • "BMC Track-It!’s price is reasonable compared to other products."
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    Questions from the Community
    Top Answer:We can manually capture the assets available within the location.
    Top Answer:The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since… more »
    Top Answer:We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the location… more »
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    Ranking
    18th
    out of 48 in IT Asset Management
    Views
    379
    Comparisons
    331
    Reviews
    1
    Average Words per Review
    303
    Rating
    5.0
    28th
    out of 48 in IT Asset Management
    Views
    133
    Comparisons
    112
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    BMC Numara Track-It!, Numara Track-It!, Numara
    IT360
    Learn More
    ManageEngine
    Video Not Available
    Overview

    Help Desk Automation

    Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

    Knowledge Base

    Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

    Improved Efficiency

    Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

    With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.

    Sample Customers
    Florida Hospital, Mitchell International
    Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source
    Top Industries
    VISITORS READING REVIEWS
    Government20%
    Computer Software Company11%
    Healthcare Company10%
    Financial Services Firm9%
    VISITORS READING REVIEWS
    Computer Software Company25%
    Government10%
    Real Estate/Law Firm8%
    Manufacturing Company6%
    Company Size
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise22%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise25%
    Large Enterprise46%
    Buyer's Guide
    IT Asset Management
    March 2024
    Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews while ManageEngine IT360 is ranked 28th in IT Asset Management. BMC Track-It! is rated 7.4, while ManageEngine IT360 is rated 8.4. The top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". On the other hand, the top reviewer of ManageEngine IT360 writes "Good monitoring and alerting capability, and it is easy to deploy". BMC Track-It! is most compared with ServiceNow, whereas ManageEngine IT360 is most compared with StackPath Monitoring, eG Enterprise and HPE OneView.

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.