BMC Track-It! vs Micro Focus Asset Manager [EOL] comparison

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Executive Summary

We performed a comparison between BMC Track-It! and Micro Focus Asset Manager [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management.
To learn more, read our detailed IT Asset Management Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Anonymous User
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends.""The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have.""As a department, we have been able to identify problems and resolve them faster because of the centralized database.""Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders.""The initial setup is pretty easy.""Our efficiency has improved drastically due to a massive reduction in phone calls.""Track-It! has many features that help make us more efficient and cost effective as a department.""We use it to create and manage our work orders."

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"This product can be customized according to the needs of any company.""It is stable and scalable.""We have now automatic and immediate control of assets usage, and we can now better manage our assets pool and get benefits through that."

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Cons
"The solution is cumbersome to use.""Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult.""Their self-service is not user friendly.""The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version.""The area where we would like to see improvement is in the asset management module.""There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."

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"The technology used is outdated, the interface is outdated, the database is outdated, everything is outdated.""There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas.""The usability of this product is still out-of-date and could be improved. The interface could be improved."

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Pricing and Cost Advice
  • "BMC Track-It!’s price is reasonable compared to other products."
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  • "From my experience, Asset Manager is expensive."
  • More Micro Focus Asset Manager [EOL] Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:We can manually capture the assets available within the location.
    Top Answer:The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since… more »
    Top Answer:We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the location… more »
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    Ranking
    18th
    out of 48 in IT Asset Management
    Views
    379
    Comparisons
    331
    Reviews
    1
    Average Words per Review
    303
    Rating
    5.0
    Unranked
    In IT Asset Management
    Comparisons
    Also Known As
    BMC Numara Track-It!, Numara Track-It!, Numara
    Asset Manager, HPE Asset Manager
    Learn More
    Overview

    Help Desk Automation

    Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

    Knowledge Base

    Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

    Improved Efficiency

    Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

    HPE Asset Manager automates best practices across the asset management lifecycle and integrates processes into IT Infrastructure Library (ITIL) service support workflows including incident, problem, and change management to improve service quality and business outcomes.
    Sample Customers
    Florida Hospital, Mitchell International
    Finansbank, MTS India, Sprint
    Top Industries
    VISITORS READING REVIEWS
    Government20%
    Computer Software Company11%
    Healthcare Company10%
    Financial Services Firm9%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Manufacturing Company15%
    Financial Services Firm12%
    Government9%
    Company Size
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise22%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise8%
    Large Enterprise74%
    Buyer's Guide
    IT Asset Management
    March 2024
    Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews while Micro Focus Asset Manager [EOL] doesn't meet the minimum requirements to be ranked in IT Asset Management. BMC Track-It! is rated 7.4, while Micro Focus Asset Manager [EOL] is rated 7.2. The top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". On the other hand, the top reviewer of Micro Focus Asset Manager [EOL] writes "A stable and clever solution, but it is very complex and it needs a lot of improvements". BMC Track-It! is most compared with ServiceNow, whereas Micro Focus Asset Manager [EOL] is most compared with .

    See our list of best IT Asset Management vendors and best License Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.