We performed a comparison between BMC Track-It! and Samanage based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"We can manually capture the assets available within the location."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"We use it to create and manage our work orders."
"The initial setup is pretty easy."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"The solution has a great filtering feature."
"Their self-service is not user friendly."
"The solution is cumbersome to use."
"The area where we would like to see improvement is in the asset management module."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"The system shuts down about once a month which is frustrating."
BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews while Samanage is ranked 16th in IT Asset Management with 2 reviews. BMC Track-It! is rated 7.4, while Samanage is rated 7.6. The top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". On the other hand, the top reviewer of Samanage writes "Great filtering feature and a good analytics dashboard". BMC Track-It! is most compared with ServiceNow, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk, Freshservice and JIRA Service Management.
See our list of best IT Asset Management vendors and best License Management vendors.
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