BMC Track-It! vs Samanage comparison

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Executive Summary

We performed a comparison between BMC Track-It! and Samanage based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management.
To learn more, read our detailed IT Asset Management Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Moldir Shynggys
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders.""We can manually capture the assets available within the location.""As a department, we have been able to identify problems and resolve them faster because of the centralized database.""We use it to create and manage our work orders.""The initial setup is pretty easy.""The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have.""Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends.""Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."

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"The solution has a great filtering feature."

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Cons
"Their self-service is not user friendly.""The solution is cumbersome to use.""The area where we would like to see improvement is in the asset management module.""There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update.""Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult.""The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."

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"The system shuts down about once a month which is frustrating."

More Samanage Cons →

Pricing and Cost Advice
  • "BMC Track-It!’s price is reasonable compared to other products."
  • More BMC Track-It! Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:We can manually capture the assets available within the location.
    Top Answer:The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since… more »
    Top Answer:We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the location… more »
    Top Answer:The solution has a great filtering feature.
    Top Answer:We've had some problems with the system shutting down about once a month. It sometimes takes five or 10 minutes to start working again but it can also take hours. I think they need to work on their UI… more »
    Top Answer:Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage.
    Ranking
    18th
    out of 48 in IT Asset Management
    Views
    379
    Comparisons
    331
    Reviews
    1
    Average Words per Review
    303
    Rating
    5.0
    16th
    out of 48 in IT Asset Management
    Views
    262
    Comparisons
    173
    Reviews
    1
    Average Words per Review
    298
    Rating
    8.0
    Comparisons
    Also Known As
    BMC Numara Track-It!, Numara Track-It!, Numara
    Learn More
    Overview

    Help Desk Automation

    Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.

    Knowledge Base

    Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.

    Improved Efficiency

    Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

    "Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "
    Sample Customers
    Florida Hospital, Mitchell International
    SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
    Top Industries
    VISITORS READING REVIEWS
    Government20%
    Computer Software Company11%
    Healthcare Company10%
    Financial Services Firm9%
    VISITORS READING REVIEWS
    Construction Company16%
    Financial Services Firm11%
    Computer Software Company10%
    Government9%
    Company Size
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise22%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise12%
    Large Enterprise61%
    Buyer's Guide
    IT Asset Management
    March 2024
    Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews while Samanage is ranked 16th in IT Asset Management with 2 reviews. BMC Track-It! is rated 7.4, while Samanage is rated 7.6. The top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". On the other hand, the top reviewer of Samanage writes "Great filtering feature and a good analytics dashboard". BMC Track-It! is most compared with ServiceNow, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk, Freshservice and JIRA Service Management.

    See our list of best IT Asset Management vendors and best License Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.